Project Coordinator II
About The Position
Roles and Responsibilities: Work closely with the Facility providers and Smart Hands to drive the issues. Working with the Hardware vendors ensuring the RMA shipments to and from Facilities. Assists with daily monitoring of the ticketing system and resolving them under defined SLA Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service. Collaborates with various regional teams for ticket resolution. Assists with identifying trends or recurring problems and escalates to team lead for resolution. Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency Assists with identifying and collaborating on new process improvement opportunities. Communicate effectively, maintain and establish a good rapport team and client. Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures. Attending and participating in client meetings as required. Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Requirements
- 2 - 4 years of work experience in logistics or project coordination/management
- Familiarity with Microsoft Excel and Google Suite
- Excellent communication skills, both verbal and written
- Positive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload in a fast-paced environment
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum
Nice To Haves
- Project Management qualifications
- Bachelor Degree or equivalent
Responsibilities
- Work closely with the Facility providers and Smart Hands to drive the issues.
- Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
- Assists with daily monitoring of the ticketing system and resolving them under defined SLA
- Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.
- Collaborates with various regional teams for ticket resolution.
- Assists with identifying trends or recurring problems and escalates to team lead for resolution.
- Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency
- Assists with identifying and collaborating on new process improvement opportunities.
- Communicate effectively, maintain and establish a good rapport team and client.
- Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
- Attending and participating in client meetings as required.
- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
- Other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
