Project Coordinator II

Pella Corporation • Geneva, IL

12h • $25 - $29 • Hybrid

About The Position

Pella is currently seeking a Project Coordinator (PC) to join our team located in Geneva, IL. The PC is generally assigned to a specific segment of business, either Retail Sales or Trade Sales. The PC is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams, and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity. This is a full-time position that works a hybrid schedule after a training period. The ideal candidate will have experience working with sales reps and managing customer orders. The pay range for this role is $25 - $29/hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

Requirements

• Must have High School Diploma or GED.
• AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications.
• Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.).
• Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.
• Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals.
• Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.
• Must display excellent phone and email etiquette.
• Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
• Must be a team player and exhibit a strong desire to learn and promote self-growth.
• Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
• Attention to detail is required.
• Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
• Must be able to develop trust, respect, and confidence of customers, coworkers and managers.
• Must present in a clean and neat physical appearance.
• Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
• Ability to subtract two digit numbers and to multiply and divide with 10s and 100s.
• Ability to perform calculations using units of money, time, measurement, etc.
• Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
• Ability to apply basic concepts of algebra, geometry and general business math.

Nice To Haves

• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Responsibilities

• External and internal customer contact
• Reviewing and booking orders from the sales team
• Purchasing product from vendors and our corporate manufacturing facilities
• Recording key dates and activities related to orders
• Scheduling and releasing completed product
• Scheduling of Value Add and Pre-finish
• Coordinating delivery of customer orders
• Collects customer payments following installation or delivery as needed
• Managing recovery process for shortages and damaged product
• Ordering parts and/or scheduling service appointments as needed
• Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
• Resource for PQM /ADM and product offering questions
• May assist with physical inventory and help resolve inventory discrepancies
• Promotes and facilitates continuous improvement activities in the department
• Coordination and management of installation permits
• Collecting and verifying Lead Safe Install paperwork when applicable
• Scheduling installation of Pella products
• Scheduling installation recovery appointments
• Approving and processing payments for sub-contracted installation companies
• Quoting and bidding of Pella products as needed
• Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders
• Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date
• Communicates with customers, contractors and sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions

Benefits

• As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees