Project Coordinator - Field Services
About The Position
The Field Services Project Coordinator will coordinate and dispatch technical resources for nationwide professional services engagements. This position will plan site installations, schedule resources, manage onsite escalations, track hours and budget, review deliverables and maintain quality control for assigned projects. This position interacts with internal and external resources as well as Customers daily. This individual will work closely with Subcontractors, Sales, Customers and Project Delivery teams to ensure project success. This position may require flexibility in working hours, including transitions from standard work schedule to a non-standard work schedule (after hours or overnight) based upon business need. This position reports to the PMO Manager in our SHI Austin, Texas office.
Requirements
- Strong written and oral communication skills - Basic
- Strong interpersonal skills - Basic
- Ability to work independently or in a team-oriented environment - Basic
- Ability to effectively prioritize and execute tasks - Basic
- Ability to manage shifting demands and timelines by utilizing analytical and problem-solving skills - Basic
- Competent and Proficient withâ Microsoft Office products - Basic
- Bachelor's Degree required
- Familiarity with basic IT hardware and/or construction terminology
Nice To Haves
- Experience dispatching and managing onsite resources - Basic
- 1099 marketplace experience - Basic
- A+ and/or Microsoft Certified Professional (MCP)
- Project management experience - Basic
- PMP or other relevant project management certifications - Basic
Responsibilities
- Proactively manage day-to-day operational and tactical aspects of multiple, large-scale projects from beginning to end, including client interaction and expectations
- Proactively manage changes in project scope, identify potential issues and devise contingency plans
- Evaluate potential technical resources prior to work assignment
- Plan, schedule and track field service technicians at Client sites
- Review and approve field dispatch work orders and payment to technicians upon site completion
- Effectively communicate expectations to project resources and stakeholders in a timely and clear fashion
- Assists in coordination of product delivery tracking
- Conducts regularly scheduled status calls
- Identify issues and provide recommended resolution in responding to projects
- Plan, schedule and track project timelines, milestones and deliverables using appropriate tools
- Define project scope, goals and deliverables that support client contracts
- Manage documentation and billing through project management platform
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
