Project Consultant, Global/Commercial

RE/MAX Real Estate•Denver, CO

47d•$62,000 - $72,000

About The Position

Support client service and sales enablement, reporting, events, business strategy, and day-to-day service for the Global & Commercial team. Act as a liaison among independently owned global regions, commercial practitioners, and HQ departments; drive cross-functional projects and improve internal operations.

Requirements

Experience: 3-5+ years in project coordination/operations, events, or program management in a cross-functional environment; global or multi-time zone coordination experience.
Technical: Proficiency with Microsoft 365/Google Workspace; virtual meeting tools (Teams/Zoom); document workflows (e.g., DocuSign); shared drives (Dropbox/SharePoint); comfort with CRM/reporting dashboards.
Communication: Excellent written and verbal communication; confident note-taking, minute-writing, and stakeholder updates.
Organization: Strong prioritization, attention to detail, and deadline management across concurrent projects.
Judgment & Confidentiality: Able to handle sensitive information and make sound, timely decisions.
Workstyle: Proactive, service-oriented, comfortable operating with shifting priorities and diverse stakeholders.

Nice To Haves

Experience in franchising, real estate, or multi-unit networks.
Familiarity with event production (AV, translation, room sets), international shipping, and vendor management.
Formal project management training/certification (PMP/CAPM) a plus.

Responsibilities

Manage calls, inboxes, and voicemails; resolve routine issues and/or route to the appropriate department.
Schedule meetings and video conferences; prepare agendas and materials; capture notes/minutes and follow-ups.
Draft/edit documents; maintain organized digital and physical files (shared drives, CMS, contract repositories).
Coordinate invoice processing and payments
Support meeting preparation and logistics.
Review and improve processes impacting global and commercial affiliates; coordinate change through cross-functional projects.
Enhance reporting, membership and billing systems in partnership with Finance, EBI, Membership and other departments.
Liaise with the Contracts team to track new sales, transfers, renewals, and incentive programs.
Send global region contracts for signature and maintain accurate records.
Digitize physical documents and contracts; maintain global counts and keep public claims current in coordination with Legal/Contracts.
Maintain global resources and knowledge repositories at HQ.
Qualify and distribute franchise leads and referrals to regional directors and team members.
Handle inbound agent/public inquiries and route appropriately for timely follow-up.
Manage the assignment of referral leads to the appropriate region contact or team member.
Produce recognition and welcome announcements; manage birthdays/anniversaries and internal communications.
Prepare quarterly newsletters and call materials for regional owners/directors.
Deliver monthly dashboards (region performance, team KPIs, referral platform).
Improve visibility for region owners/staff; calculate and publish rankings.
Investigate and resolve billing issues (membership dues, fixed/variable fees, ad fund).
Reconcile discrepancies with Billing; create vendor invoices as needed; support budgeting cycles.
Plan and execute logistics for conferences, conventions, and region owner training, coordinate sessions, rooms, AV, translations, awards, registrations, and on-site support.
Lead Global RE/MAX Week coordination (activities, communications, promotions).
Administer training, technology, and business initiatives; coordinate the creation and rollout of global or Commercial training sessions as needed.
Support annual courses/symposiums including materials, vendors, registrations, and collateral.
Keep teams apprised of project status; flag timeline/scope changes and approval needs.
Serve as a point of contact to align actions across departments and regions.