Sheffield Project and Process Improvement Manager

Truist Bank • Winston-Salem, NC

1d

About The Position

Assist Sheffield's Director of Governance and Administration in the coordination of internal and key strategic cross functional initiatives and projects designed to positively influence the delivery of Sheffield Financials' products and services. Manage regulatory-related projects and provide guidance and interpretation to applicable management. Act as liaison for Sheffield Financials' interest, as assigned, on other enterprise-related projects ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Serve as a change agent of positive impact; use diplomacy and tact to influence involved stakeholders who may have no formal reporting relationship to the position. 2. Evaluate and recommend improvements to existing processes and procedures within Sheffield Financial to enhance Sheffield/Truist's competitive position while ensuring compliance with policy, legal and regulatory requirements. Assess project issues and risks and develop process excellence-based solutions to meet timeline and resource goals and objectives. 3. Plan and lead project teams in collaboration with applicable business areas to identify process improvement opportunities, design and implement changes, develop comprehensive documentation and establish measurement standards of performance and training. Ensure that implemented changes reflect appropriate risk assessment, result in measurable improvements that are "in control" and are consistent with division goals and execution of successful implementation. Act as subject matter expert with regard to project management and process excellence techniques. Evaluate and define best practices for how business processes and systems map and interface with each other to create maximum business value and achieve efficiency of business objectives. Develop process architecture and analyze and document business processes. 4. Prioritize, in conjunction with Sheffield's Director of Governance and Administration, improvement processes and strategic projects to improve business results based on cost/benefits, client impact, risk management initiatives and regulatory requirements. 5. Manage multiple projects that impact Sheffield Financial to ensure effective and efficient implementation, including supervision of other project managers as assigned. 6. Gather and provide input to those who work within Sheffield Financial to ensure maximum quality, profitability and growth and accurate reporting. 7. Represent, as assigned, Sheffield Financial on bank-wide taskforces and projects. 8. Act as an ambassador for Sheffield Financial in order to effectively communicate and implement Sheffield Financials' mission, goals and strategies throughout the enterprise of Truist. 9. Provide support as needed for Sheffield's Director of Governance and Administration in line of business training initiatives and presentations

Requirements

• Bachelor's degree in a Business or related field, or equivalent education and related training
• Five years of banking experience, with two years of experience in a lending or lending support function
• Ability to lead and manage a variety of people, projects and objectives simultaneously
• Results-oriented with a sense of urgency around tangible accomplishments
• Demonstrated conceptual ability to analyze problems, devise sound solutions and resolve problems within span of authority in a timely and responsible manner
• Ability to demonstrate a passion for effective change and improvement
• Excellent verbal and written communication skills
• Facilitation skills to lead large-group sessions and problem-solving task forces
• Strong leadership and interpersonal skills which allow effective working relationships with others at every level in the organization
• Training design and development experience
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel, occasionally overnight

Nice To Haves

• Leadership Development Program or Truist Banking School graduate
• Supervisory experience
• Certifications/advanced study in the following: process (Truist Process Master, ASQ, Six Sigma Green/Black Belt certifications), quality (CQM) and project management (PMP)
• Advanced PC skills (e.g. Project, Visio applications)

Responsibilities

• Serve as a change agent of positive impact; use diplomacy and tact to influence involved stakeholders who may have no formal reporting relationship to the position.
• Evaluate and recommend improvements to existing processes and procedures within Sheffield Financial to enhance Sheffield/Truist's competitive position while ensuring compliance with policy, legal and regulatory requirements.
• Assess project issues and risks and develop process excellence-based solutions to meet timeline and resource goals and objectives.
• Plan and lead project teams in collaboration with applicable business areas to identify process improvement opportunities, design and implement changes, develop comprehensive documentation and establish measurement standards of performance and training.
• Ensure that implemented changes reflect appropriate risk assessment, result in measurable improvements that are "in control" and are consistent with division goals and execution of successful implementation.
• Act as subject matter expert with regard to project management and process excellence techniques.
• Evaluate and define best practices for how business processes and systems map and interface with each other to create maximum business value and achieve efficiency of business objectives.
• Develop process architecture and analyze and document business processes.
• Prioritize, in conjunction with Sheffield's Director of Governance and Administration, improvement processes and strategic projects to improve business results based on cost/benefits, client impact, risk management initiatives and regulatory requirements.
• Manage multiple projects that impact Sheffield Financial to ensure effective and efficient implementation, including supervision of other project managers as assigned.
• Gather and provide input to those who work within Sheffield Financial to ensure maximum quality, profitability and growth and accurate reporting.
• Represent, as assigned, Sheffield Financial on bank-wide taskforces and projects.
• Act as an ambassador for Sheffield Financial in order to effectively communicate and implement Sheffield Financials' mission, goals and strategies throughout the enterprise of Truist.
• Provide support as needed for Sheffield's Director of Governance and Administration in line of business training initiatives and presentations

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees