Project Administrator (TU-SA Day Shift) Eurofins Environment Testing Southwest, Phoenix, AZ

Eurofins Scientific•Phoenix, AZ

32d•$24 - $27•Onsite

About The Position

Eurofins Environment Testing Southwest is looking to add a full-time, Project Administrator to our Phoenix, AZ Laboratory location. With guidance and direction from higher level Project Management personnel the Project Administrator coordinates and manages customers' projects through all phases of laboratory operations, ensuring fulfillment of Eurofins Environment Testing's commitments to client requirements, error-free work, and on-time delivery. Maintains communications with clients and Account Executives and serves as a liaison between clients and laboratory operations to meet client needs. Works closely with business unit personnel to manage quotations and change orders for existing scopes of work. Monitors compliance with industry regulations, contractual agreements, program management processes, and program specifications. Works toward achieving goals for revenue, profit, and customer service through the effective utilization of laboratory capacity and definition of customer requirements.

Requirements

BS/BA in Chemistry/Sciences or Business Management with coursework in Chemistry
Laboratory, management and customer service experience helpful especially in a fast paced environment
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Eurofins Environment Testing services, products, testing capabilities, technology, production, and support systems
Program specifications and laboratory procedures
Environmental regulations
Process improvement methods
Quality Assurance program plan
Contract compliance
Strong interpersonal, communication, and problem-solving skills
Effective time management skills as demonstrated by successful and timely completion of projects
Strong organizational skills
Proven customer service skills
Leadership skills
Computer skills, using word processing and database software
Ability to handle multiple tasks and changing priorities
Communicate with clients at all levels of organization throughout all phases of a project
Ability to fulfill commitments
Orally present information in a group setting
Manage conflict resolution

Responsibilities

Manages and provides timely responses to customer inquires related to the management of projects and status of work in progress.
Works with Project Managers, Account Executives, Laboratory Support, and Operations staffs to meet customer requirements and resolve service and technical issues during every phase of the project.
Defines project requirements to ensure all contract requirements are met and communicates requirements to appropriate personnel. Works closely with internal sample receiving personnel to ensure proper receipt and login of samples.
Creates quotes, and writes and reviews RFP's to obtain potential contracts and coordinates contract negotiations for existing contracts.
Follows up on bids submitted and tracks status to determine if the bid is a win, loss, or pending.
Prioritizes client requests based on due dates and complexity of response required.
Manages task orders, work orders, change orders, and contracts for existing work.
Manages subcontracting of samples to other Eurofins Environment Testing America laboratories and external laboratories.
Generates and reviews final reports to ensure accuracy. Facilitates corrective action when needed.
Prepares report narratives and is involved as needed in final report preparation.
Prepares invoices to customers and follows up on accounts' receivable.
Maintains weekly forecast for laboratory management to determine capacity.
Develops business relationships with clients to further enhance customer service.
Participates in the overall sales process through direct discussions with clients and in coordination with Account Executives.
Other duties may be required as needed