Project Administrator

PAR Technology•New Hartford, NY

2d•Remote

About The Position

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. The Project Administrator supports the successful implementation of hardware and software solutions across multiple Quick Serve and Fast Casual restaurant and retail locations globally. This role partners closely with Project Managers to coordinate project activities, track readiness and deliverables, communicate status updates, and ensure projects move forward on time and within scope. Operating in a fast-paced, matrixed environment, the Project Administrator collaborates with internal teams, customers, vendors, and subcontractors to manage multiple concurrent implementations, resolve issues, and support a high-quality customer experience.

Requirements

Strong understanding of project management methodologies, PMO standards, and documentation practices
Ability to manage multiple priorities and execute tasks effectively in a high-pressure environment
Experience communicating with internal teams, vendors, and customers to identify needs and evaluate solutions
Excellent written and verbal communication skills, including the ability to convey sensitive information tactfully
Proficiency with Microsoft Word, Excel, PowerPoint, and Project
Experience working in customer-facing environments (5+ years preferred)
Familiarity with order-to-cash processes, customer relationship management, and financial systems
Collaborative mindset with the ability to work effectively in cross-functional teams
Strong organizational, follow-through, and attention-to-detail skills

Responsibilities

Provide regular project status updates to internal teams, customers, vendors, and executive stakeholders
Manage day-to-day operational aspects of assigned projects, including scope tracking and readiness activities
Review and track client and third-party deliverables and prerequisites
Ensure discovery, pre-install, and readiness checklists are completed; assist stores or franchisees as needed
Support the Project Manager in maintaining rollout schedules, risk registers, and action logs
Own follow-through on incomplete or non-defect-free installs
Capture and distribute meeting notes and action items
Assist with provisioning coordination and escalate issues as needed
Identify and support process improvement opportunities
Drive reporting on post-installation metrics to corporate stakeholders
Serve as a point of escalation for project issues when required