Progyny Care Advocate - LPC/LCSW

Progyny•New York, NY

3d•$25 - $35•Remote

About The Position

Thank you for considering Progyny! The Progyny Care Advocate – Legacy BenefitBump & Parenting Wellness Expert Is responsible for providing logistical and emotional support to eligible participants exclusively via telehealth. The role will provide employee benefit, resource navigation, and emotional support to participants on a regular basis delivered exclusively via telehealth. Knowledge of healthcare benefits or prior EAP experience is a plus but not required. Additionally, this role will serve as a subject matter expert (SME) by leveraging clinical expertise and knowledge of postpartum mental health, child development, and other specialties to offer high-tough consultation, education, and targeted outside referrals for parents seeking guidance around parenting best practices, child development, child mental/emotional health, and more. As such, an active professional license in the applicant’s state of residence is required.

Requirements

Master’s degree in social work, counseling, psychology, or sociology and active professional and/or LPC license in the state that the candidate resides
Experience working with children and families in a behavioral or educational setting
Strong understanding of child development milestones and related resources
Strong communication skills with ability to build rapport quickly
Excellent customer service, strong communication, interpersonal, and conflict-resolution skills - ability to communicate accurately and concisely
Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment
Previous experience working with growing families, working parents, women who are pregnant or struggling with becoming pregnant, families that are adopting, and/or working families of children 0-12 (0-18 preferred)
Please note: This is not a digital nomad or remote international position; candidates must be based in the United States.
Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Nice To Haves

Knowledge of healthcare benefits or prior EAP experience is a plus but not required.
Bilingual preferred but not required

Responsibilities

Provides benefit education and navigation specific to each participant according to their employer’s benefit program
Supports participant through developing a childcare plan, leave preparation, and return-to-work support
Completes mental health screenings to assess appropriate referrals
Effectively manages caseload, which may include scheduling appointments or providing referrals for mental health resources or other benefits specific to the participant’s identified priorities
Partner with referred participants to address specific areas of concern related to postpartum planning, child development, educational decisions, behavioral concerns, work/life balance, career advancement, and other common stressors faced by working parents of children ages 0-12
Assess participant and family’s well-being and presenting concerns to develop an individual plan of care an appropriate next step
This role will serve as an educational and coaching resource with clinical expertise, not a substitute for medical or psychological care
Design and deliver expert-led discussion groups on specific topics of interest to new and working parents
Identify and refer participants and families to regional/local professionals for ongoing care
Empower participants to advocate for themselves and their child(ren) with other key stakeholders
Respond to all incoming participant requests within 24 business hours
Document all participant interactions in an accurate and timely manner
Develop content (articles, webinars, mini-courses, marketing campaigns, and more)
Attend Progyny webinars and in-person events to inform employee populations about supports offered to working parents

Benefits

Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office