Programming Manager

JACOBS PILLOW DANCE FESTIVAL INC-posted 2 days ago
$52,000 - $62,000/Yr
Full-time • Manager
Onsite • Becket, MA
101-250 employees
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Jacob’s Pillow seeks an experienced, detail-oriented, and highly collaborative Programming Manager to join the Programming Department. Reporting directly to the Producing Director, this role is the execution hub for all program logistics and operations, ensuring exceptional support for Pillow Lab residencies, The School, Archives, Community Engagement, and Public Programs. The ideal candidate will combine strong skills in logistics, hospitality, company management, event production, and administration to deliver an outstanding experience for artists, curators, faculty, scholars, staff, interns, and guests. This position plays a key support role in advancing the organization’s artistic and community programming vision while fostering efficient day-to-day operations and a culture of inclusion, care, and excellence.

  • Oversee logistics for all artists, scholars, curators, and guests for Pillow Lab residencies, Exhibits, Audience Engagement public programs, Community Engagement initiatives, and The School.
  • Manage all logistics including contracting, onboarding, housing, transportation, meals, and wellness support to ensure a welcoming, inclusive experience.
  • Serve as the primary contact for designated artists and guests throughout their engagement, facilitating communication and addressing logistical or hospitality needs.
  • Collaborate with HR to issue contracts and coordinate onboarding, including cultural competency training.
  • Manage all on-site and off-site housing booking, maintaining strong relationships with local hotels and rental providers.
  • Supervise transportation operations, including driver hiring and supervision, vehicle rentals, and transportation booking for artists, staff, interns, and guests.
  • Coordinate summer meal logistics with the on-campus cafeteria and arrange off-site catering as needed, ensuring all dietary accommodations are met.
  • Serve as part of the departmental on-call rotation for campus emergencies.
  • Create and distribute informational materials and welcome packets for artists, faculty, interns, and staff.
  • Support the production of 3-4 full-scale performances during the year (both on and off campus).
  • Coordinate setup, breakdown, and staffing for Pillow Lab residencies, select performances, and community engagement events to ensure seamless execution.
  • Lead weekly coordination meetings during the summer festival with the media and archives teams to ensure alignment and timely communication.
  • Plan and execute public programs including 8-10 Pillow Lab residency showings annually, weekly PillowTalk series during the Festival, pre-show talks, and special events as needed.
  • Confirm and manage participation of scholars, curators, and guests in Festival public programs in collaboration with the Curatorial Team.
  • Collect bios, headshots, and social media handles for promotional use and ensure all materials meet publication timelines.
  • Facilitate documentation, archiving, and post-festival follow-up, including sharing recordings, sending thank-you notes, and gathering feedback.
  • Assist with tracking and monitoring the Programming Department’s annual budget, including credit card and dash card reconciliation - collecting and uploading receipts and coding expenses, and invoice/contract payment processing.
  • Assist in forecasting, reporting, and aligning resources with programmatic goals in collaboration with the Producing Director.
  • Maintain organized administrative systems that support program efficiency and accountability.
  • Supervise, train, and mentor interns, fellows, and seasonal staff in programming logistics, hospitality, transportation, and event management.
  • Foster a positive, inclusive, and growth-oriented environment for emerging professionals.
  • 3-5 years of experience in programming, operations, company or stage management, producing, or arts administration.
  • Proven ability to manage multiple projects accurately and efficiently under tight deadlines.
  • Strong communication skills with demonstrated cultural competency and diplomacy.
  • Experience managing artist contracts, travel, housing, and hospitality logistics.
  • Event management experience and the ability to coordinate complex production schedules.
  • Budget management and financial tracking experience.
  • Proficiency with Google Workspace and project management tools.
  • Valid driver’s license and willingness to drive for work-related duties.
  • Availability to work evenings, weekends, and on-call hours during the Festival season.
  • Bachelor’s degree preferred.
  • Eligibility to drive a 12-passenger van.
  • Multilingual communication skills and cultural competency.
  • Knowledge of dance, performing arts, or arts education.
  • Passion for mentoring interns and young professionals.
  • Health and dental insurance
  • FSA
  • 403b matching contribution
  • paid time off
  • life insurance
  • short- and long-term disability
  • Employee Assistance Program
  • potential short-term housing options may be available
  • Three meals a day, free access to classes, performances, talks, and studio usage
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