Programmatic Account Strategist

Viant Technology•Boston, MA

10h•$70,000 - $95,000•Hybrid

About The Position

We’re excited to offer a high-impact opportunity on Viant’s Programmatic/Self-Serve DSP team for a Programmatic Account Strategist based in our Boston office. In this client-facing role, you’ll serve as a trusted advisor and strategic partner to our self-service customers—empowering them to get the most out of our self-serve DSP platform. Your focus will be on driving platform adoption, educating clients on features and best practices, optimizing campaign performance, providing strategic recommendations, and ensuring overall client satisfaction. This role is ideal for someone who thrives on solving problems, loves educating others, and brings strong product knowledge with an operational mindset. You should be comfortable owning workflows, speaking confidently in front of clients, and serving as a subject matter expert on our DSP’s capabilities and innovations. You’ll collaborate cross-functionally with Sales, Product Management, and Operations teams to deliver measurable success and foster long-term client relationships.

Requirements

2-3 years of experience in a Programmatic, Account Management, Account Strategist, Technical Services, Operations role
Solid understanding of programmatic, ad tech, self-serve DSP's, SSP’s, PMP’s
Outstanding troubleshooting, analytical, and problem-solving skills
Demonstrable passion for learning new technologies
Outstanding communication, project management, and presentation skills
Excellent organizational skills; process-oriented, yet entrepreneurial and versatile mindset
Great energy, confidence, and passion for working in a fast-growing technology company which is helping transform the advertising industry

Nice To Haves

Experience in Internet technologies such as HTML, SQL, JavaScript a plus
BS/BA or equivalent; quantitatively-oriented degree a plus

Responsibilities

Build Strong Client Partnerships: Form close relationships with customers, serving as their trusted advisor and facilitator for programmatic media buying through the Viant DSP.
Platform Expertise: Become an expert in the Viant Cloud and Viant DSP platforms, leveraging your knowledge to educate and empower customers at every stage of their journey.
Campaign Oversight & Optimization: Proactively manage client campaign portfolios—overseeing performance and pacing, surfacing key insights, and ensuring best-in-class execution aligned with client goals.
Client Enablement: Lead campaign launches and deliver ongoing training to help customers build trading expertise and gain independence within the platform.
Strategic Recommendations: Offer data-driven recommendations to improve campaign delivery and results. Persistently troubleshoot issues and escalate technical challenges when needed.
Industry & Product Insight Sharing: Act as a thought leader by sharing relevant Viant and industry updates, as well as identifying strategic opportunities in media buying and data activation.
Cross-Functional Collaboration: Share client feedback and learnings with internal stakeholders to improve platform offerings and client experience.
Growth & Retention: Support and grow existing client relationships by driving satisfaction, increasing platform adoption, and contributing to revenue and profit growth.
Operational Excellence: Identify opportunities to enhance team-wide efficiency and scalability. Champion process improvements and automation initiatives that drive operational success.