Program/Vendor Manager

About the position

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Responsibilities

• Overseeing our vendor performance, vendor roadmap, successful product/process launches, system design and enhancements.
• Strategize with the Breezeline Mobile agile squad to develop product enhancements that improve operational performance, subscriber growth, and churn metrics.
• Collaborating with cross-functional teams (internally and externally), including product development, sales, customer care, technical operation, and marketing, to ensure timely and cost effective delivery of products and services to our customers.
• Vendor Management: Oversee relationships with telecom vendors, service providers, and contractors, ensuring they deliver as per agreements.
• Program/Product Leadership: Oversee the strategic planning, execution, and delivery of wireless telecom programs, ensuring alignment with business goals. Utilizing Agile Business processes.
• Financial Analysis and Reporting: Utilize squad resources to monitor OPEX/CAPEX/Integration costs and work with finance to ensure long term achievement and visibility of metrics. Includes weekly reporting of operational metrics, progress, and activities.
• Project Coordination: Manage multiple projects within the program, ensuring they are completed on time, within scope, and within budget. This includes coordinating between cross-functional teams like engineering, network operations, and customer service.
• Stakeholder Management: Serve as the primary point of contact for stakeholders, including internal teams, external vendors, and sometimes clients. This involves managing expectations, reporting on progress, and facilitating communication.
• Risk/Fraud Management: Identify potential risks with internal stakeholders to program, develop mitigation strategies, and monitor risk throughout the lifecycle of the program.
• Quality Assurance: Ensure that all projects within the program meet quality standards and regulatory requirements. This includes overseeing testing phases and ensuring compliance with telecom standards.

Requirements

• Typically requires a Bachelor's degree in Engineering, Telecommunications, Business Administration, or a related field. An advanced degree or certifications like PMP (Project Management Professional) are often preferred.
• 7-10 years of experience in program or project management within the telecommunications industry, with a focus on wireless systems.
• Proven track record of managing complex, multi-disciplinary projects or programs.
• Previous experience in telecom start ups, new market entry, and/or business transformation/ M&A integration.
• Product management and strong history of P&L management preferred.
• Strong understanding of telecom systems, particularly wireless technologies.
• Excellent project management, leadership, and organizational skills.
• Proficient in project management software tools. (Jira)
• Excellent communication and negotiation skills.
• Ability to work under pressure and manage multiple priorities.
• Familiarity with network architecture, radio frequency (RF) engineering, 5G, LTE, and other emerging wireless technologies.

Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues