UC Program Technician II - Customer Service - Limited Service
About The Position
The Vermont Department of Labor is seeking a Program Technician II to provide customer service assistance in the unemployment call center. The Unemployment Insurance Customer Service Representatives provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. Customer Service Representatives must be able to work in stressful and sometimes emotional situations and treat the public with sensitivity, fairness, and tact.
Responsibilities
- interviewing of claimants by telephone for unemployment benefits
- conducting initial and subsequent assessment of individual needs
- persuading claimants to accept referrals to Career Resource Centers for reemployment services
- investigation and resolution of eligibility issues
- applies adjustments to individual cases as needed
- train new staff
- assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance
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What This Job Offers
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
101-250 employees
