Program Technician II

State of Vermont • Burlington, VT

1d • Onsite

About The Position

The Vermont Department of Health - Burlington District Office is seeking a highly organized and enthusiastic Program Technician II to support an interdisciplinary team of public health professionals working to improve the health and wellbeing of communities in Chittenden County.

This full-time, in-person position provides essential administrative support to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and plays a key role in ensuring participants receive timely and accurate program services. This position is not eligible for remote work.

What to ExpectThis is a fast-paced, customer-focused environment that requires strong organization and flexibility. Daily work includes frequent phone calls, walk-in interactions, and managing multiple digital systems simultaneously. The ideal candidate can move seamlessly between tasks, respond to regular interruptions, maintain attention to detail, and remain calm and professional in busy or stressful situations.

Compliance & Professional StandardsThis position requires strict adherence to federal and state regulations, including HIPAA confidentiality requirements, and compliance with all WIC program guidelines.If you enjoy administrative work that supports families, thrive in a collaborative setting, and bring a welcoming, inclusive approach to customer service, we encourage you to apply and join our team.DIVISION OF LOCAL HEALTH - WHO WE ARE
The Division of Local Health works to preserve and improve the equitable social, economic, and environmental conditions necessary to attain the highest level of health and well-being for all, thus ensuring healthy Vermonters. The Division of Local Health is committed to fostering a diverse, inclusive, and welcoming environment that respects and celebrates every person's strength, assets, and values. The Division of Local Health is committed to leading organizational change efforts that address avoidable inequities and injustices as we work towards the elimination of health and health care disparities.

TELEWORK
State of Vermont telework policy requires at least three days a week working in the office. The Department of Health supports a hybrid work environment which combines both in person and remote work.
Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit and complies with State of Vermont policy. We believe a hybrid work environment promotes autonomy and allows for increased flexibility and greater work/life balance.
MISSION - Promote the physical, mental, and social well-being of people in Vermont by advancing equity, protecting against disease and injury, and preparing for health emergencies.

VISION - All people and communities in Vermont have equitable opportunities to achieve their highest level of health and well-being.

Requirements

• Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
• OR
• High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
• OR
• One (1) year or more of experience as a Program Technician I with the State of Vermont.

Responsibilities

• Provide administrative support to WIC staff and participants, helping coordinate activities that support access to program benefits
• Complete office management tasks including ordering supplies, managing shared email and fax, sending mail, maintaining records, photocopying, and assisting with onboarding new district office staff
• Serve as the first point of contact for the district office via phone, email, and in-person interactions with families, vendors, community partners, and staff
• Deliver culturally sensitive and inclusive services, including frequent coordination of telephonic and in-person language interpretation
• Work collaboratively with team members to ensure accurate, timely, and participant-centered services

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree