Program Support Specialist - Adventure WV

West Virginia University

21h • Onsite

About The Position

The Adventure WV Outdoor Recreation Center Program Coordinator (ORCPC) works at the direction of the Adventure WV Director in five key areas: Coordinate and develop the various critical support functions and operational elements that enable the delivery of all Adventure WV programs – including First-Year Trips, Outdoor Education Center, and all other trips, clinics, experiences, and workshops under the Adventure WV umbrella. Coordination of Outdoor Recreation Center and Morgantown Adventure Outfitters (MAO) facility management. Coordinate and oversee all Outdoor Recreation Center and Morgantown Adventure Outfitters program development, delivery, and equipment rentals. Coordinate student staff training, development, and certification, primarily with the Outdoor Recreation Center and Morgantown Adventure Outfitters program locations. Direct coordination of Adventure WV extended international and domestic program offerings. Within each of these areas, the ORCPC coordinates the development of relevant policies and procedures, oversees the management and coordination of facilities, operations, and programs, keeps detailed and accessible records, and is timely and thorough in communication and task completion. The ORCPC also contributes to the AWV team, working on program priority projects (i.e., First Year Trips, Welcome Week, Fall Adventure Activities) and serving as On-Call personnel.

Requirements

• Bachelor's degree in a related field.
• A minimum of two (2) years of professional experience in outdoor education, outdoor recreation, and/or experiential education, preferably within higher education (Graduate Assistantships are included as professional experience).
• Experience in group outdoor trip planning/leading in backpacking and challenge courses, and at least one of the following: paddling, skiing, winter programming, biking.
• Experience in facilitating, teaching, and debriefing.
• Experience in programmatic risk management.
• Experience in supervision of student staff.
• Experience in outdoor equipment inventory management, maintenance, and purchasing.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• Experience in a diversity of programmatic settings providing outcomes related to recreation, education, skill development, and personal development—with a special emphasis on the higher education setting.
• Demonstrated ability to create and implement new programs.
• Demonstrated ability to analyze and update existing programs.
• Demonstrated ability to serve as a generalist in support of multiple program areas (i.e., solid foundation of knowledge, skills, and capabilities across various program areas, outcomes, and disciplines).
• Staff supervisory skills.
• Demonstrated university teaching experience.
• Ability to design short-term and long-term outdoor educational and recreational opportunities.
• Ability to design practical training for student staff.
• Experience with rental facility operation/facilitation and risk management issues.
• Demonstrated ability to manage a multi-faceted facility and its various operational, mechanical, and fleet components.
• Experience with facility rentals, departmental operations group scheduling, and managing work schedules.
• Knowledge of outdoor orientation programming and programming for students in transition to higher education, both from a practical and theoretical perspective.
• Ability to forecast, monitor, and interpret financial reports and budgets.
• Ability to address issues faced by college students and to counsel students.
• Knowledge of proper use and care of many types of outdoor recreation equipment.
• Knowledge of Wilderness First Aid protocols and industry standards.
• Demonstrated skills in facilitating, debriefing, counseling, group dynamics, and other essential foundations of outdoor education, experiential education theory, leadership theory, and risk management theory.
• Demonstrated ability to teach and lead in a variety of outdoor settings and disciplines for extended periods of time.
• Ability to operate a personal computer with knowledge of basic office software.
• Ability to use computer systems for registrations, budgets, etc.
• Ability to collaborate and communicate effectively as a member of a goal-oriented team.
• Demonstrated ability to work with a diverse group of individuals.
• Experience developing and maintaining professional partnerships with organization and institutions.

Nice To Haves

• Master's degree in Outdoor Education, Recreation, or other relevant field preferred

Responsibilities

• Coordinate and develop the various critical support functions and operational elements that enable the delivery of all Adventure WV programs, including First-Year Trips, Outdoor Education Center, and all other trips, clinics, experiences, and workshops.
• Coordinate Outdoor Recreation Center and Morgantown Adventure Outfitters (MAO) facility management.
• Coordinate and oversee all Outdoor Recreation Center and Morgantown Adventure Outfitters program development, delivery, and equipment rentals.
• Coordinate student staff training, development, and certification, primarily with the Outdoor Recreation Center and Morgantown Adventure Outfitters program locations.
• Directly coordinate Adventure WV extended international and domestic program offerings.
• Coordinate the development of relevant policies and procedures.
• Oversee the management and coordination of facilities, operations, and programs.
• Keep detailed and accessible records.
• Be timely and thorough in communication and task completion.
• Contribute to the AWV team, working on program priority projects (i.e., First Year Trips, Welcome Week, Fall Adventure Activities).
• Serve as On-Call personnel.
• Coordinate all departmental support systems.
• Work jointly with the Associate Director and Assistant Director on operational duties and workflow management tasks for program delivery and support.
• Maintain and review departmental equipment inventories, allocations, and replacement schedule systems.
• Create menus that address program needs and participant dietary considerations.
• Coordinate food purchasing systems considering trip budgets and proper food storage.
• Implement and monitor vehicle scheduling, tracking, maintenance, and overall use for fleet management operations.
• Oversee and develop relevant budgets to ensure adherence to allocated amounts for program support.
• Develop departmental operational workflows for pre-program planning, issue, and post-return reconciliation.
• Collaborate with staff to propose, enroll, and staff a robust year-round calendar of events, programs, and rental opportunities at ORC & MAO.
• Create and manage processes for each location, including hiring, training, scheduling, and management of student staff and Graduate Assistants.
• Develop and deliver programs.
• Provide front-line customer service.
• Manage program registration.
• Manage rental system processes.
• Perform equipment maintenance.
• Manage staff requests.
• Manage sale of AWV merchandise.
• Make decisions regarding equipment offerings and pricing.
• Propose and run all programs according to Adventure WV's internal processes and standards.
• Act as the primary coordinator for all training events at ORC and MAO.
• Work jointly with Graduate Assistants to oversee training implementation.
• Coordinate, plan, and deliver location-specific training adhering to industry standards and state regulatory criteria.
• Act as the primary point of contact for aligning internal training curriculum with industry best standards.
• Contribute to the broader Adventure WV student-staff training schedule.
• Work directly with the Associated Director and Assistant Director to fulfill training needs.
• Coordinate staff onboarding and orientation.
• Coordinate single-day freshers and skill development meetings.
• Coordinate semester-based credit opportunities.
• Coordinate week-long non-credit-based programs.
• Coordinate ongoing staff development opportunities.
• Directly coordinate the tracking of student staff qualifications and certifications.
• Work with other departmental Coordinators and Managers to implement a system for feedback, improvement planning, discipline & termination, and process improvement.
• Manage the real physical assets and facilities associated with the Outdoor Rec Center and Morgantown Adventure Outfitters locations.
• Manage and oversee program staffing.
• Oversee the development and implementation of program operational plans.
• Coordinate special facility arrangement.
• Manage facility scheduling and program site designation.
• Coordinate and manage program area accommodations for visiting groups.
• Coordinate and disseminate on-site communications and signage.
• Oversee and coordinate day-to-day facility and program element and equipment maintenance and upkeep.
• Directly coordinate with campus-level partners for facility and program element arrangements.
• Directly coordinate and implement all technological platforms (e.g., iAuditor/Qualtrics/Basecamp/) related to program coordination and operational oversight.
• Directly coordinate all facility maintenance and grounds upkeep, coordinating with WVU Facilities and the City of Morgantown as needed.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees