Program Support Specialist

Catholic Charities of Northeast Kansas, INC.•Overland Park, KS

About The Position

Position Summary: Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by Catholic Social Teaching by assisting the Family Support Site Manager in daily oversight of the food pantry, administrative activities, and volunteer management within the assigned Family Support Center. Catholic Charities of Northeast Kansas is an equal opportunity employer. We embrace the broadest definition of neighbor and the characteristics that make them unique, including age, gender, race, ethnicity, social-economic status, education, immigration status, national origin, language, family or marital status, political affiliation, disability and religious beliefs. Essential Functions: Provide oversight of the volunteers at the assigned Family Support Center and work with site supervisior to ensure CCNEK mission and values are being demonstrated at all times. Maintain food pantry inventory by placing orders with Catholic Charities warehouse, Hope Distribution Center, and other community partners as needed. Train front desk volunteers & food pantry volunteers on site procedures for food pantry, answering phone calls and relevant site policies and procedures. Manage volunteer front desk and food pantry schedule. Keep a substitute list and call when vacancies occur. Maintain up-to-date knowledge of food-safety guidelines as well as third party policies that govern the operations of the food pantry (ie: Harvesters and Second Harvest) and lead volunteers to implement the procedures as well. Receive, stock and organize deliveries and donations, as needed, to keep food pantry shelves well maintained. Greet clients, volunteers and guests at front desk in a positive and professional manner. Coordinate and schedule client appointments based on case manager’s availability. Perform daily reconciliation for front desk intake information to ensure it is completed and accurate. Assist in the submission of regularly scheduled reports. Assist volunteers with daily data entry in Apricot and other data-base systems as needed. Coordinate with site manager to produce and send in weekly food pantry order to the Hope Distribution Center (HDC). Maintain filing system for front desk/pantry. Maintain office equipment, supplies and storage. Complete deposits from in-kind donations. Complete and manage maintenance requests for the office. Other duties as assigned.

Requirements

Demonstrate a passion for the mission of Catholic Charities.
Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self- control and joy.
Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies.
Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required
High School degree or equivalent. Two-year Associates Degree preferred.
Excellent time management skills and the ability to prioritize work.
Attention to detail and problem solving skills.
Must have or willing to be trained in basic Crisis Intervention techniques to diffuse potentially volatile situations.
Ability to work with diverse backgrounds.
Strong organizational skills with the ability to multi-task.
Excellent interpersonal skills with ability to communicate and respect people from a variety of social, economic and ethnic backgrounds.
Computer skills required; Outlook E-mail, Microsoft Office, data entry and phone skills

Nice To Haves

Spanish speaking skills preferred.

Responsibilities

Provide oversight of the volunteers at the assigned Family Support Center and work with site supervisior to ensure CCNEK mission and values are being demonstrated at all times.
Maintain food pantry inventory by placing orders with Catholic Charities warehouse, Hope Distribution Center, and other community partners as needed.
Train front desk volunteers & food pantry volunteers on site procedures for food pantry, answering phone calls and relevant site policies and procedures.
Manage volunteer front desk and food pantry schedule. Keep a substitute list and call when vacancies occur.
Maintain up-to-date knowledge of food-safety guidelines as well as third party policies that govern the operations of the food pantry (ie: Harvesters and Second Harvest) and lead volunteers to implement the procedures as well.
Receive, stock and organize deliveries and donations, as needed, to keep food pantry shelves well maintained.
Greet clients, volunteers and guests at front desk in a positive and professional manner.
Coordinate and schedule client appointments based on case manager’s availability.
Perform daily reconciliation for front desk intake information to ensure it is completed and accurate. Assist in the submission of regularly scheduled reports.
Assist volunteers with daily data entry in Apricot and other data-base systems as needed.
Coordinate with site manager to produce and send in weekly food pantry order to the Hope Distribution Center (HDC).
Maintain filing system for front desk/pantry.
Maintain office equipment, supplies and storage.
Complete deposits from in-kind donations.
Complete and manage maintenance requests for the office.
Other duties as assigned.