Program Support Specialist

Goodwill of Southern Nevada•Las Vegas, NV

1d•$18 - $20•Onsite

About The Position

The Program Support Specialist is responsible for overseeing the day-to-day operations of the lobby area of the Career Centers Monday through Friday and for assisting the Career Center participants.

Requirements

Proficiency with Microsoft Office suite, including a strong emphasis on Word and Excel
Handles numerous calls promptly; has exceptional phone skills that can place people on a continuous hold and answer their calls in turn as well as manage the line in the main lobby.
Proven reliability and meeting attendance expectations
Must possess strong interpersonal skills with excellent communication skills.
Exhibits a high level of integrity and business ethics.
Exhibits a high level of adaptability and flexibility.
Must be able to lift, carry, push, and pull a minimum of 25 pounds.
Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.

Nice To Haves

High School/GED completion preferred.
Minimum of 2 years of experience as a receptionist or administrative assistant preferred.
Bilingual (English and Spanish) a plus.

Responsibilities

Answers and routes all incoming calls to the appropriate parties. Messages will not need to be taken unless it is an emergency, or the call is transferred back to the reception area.
Gives information regarding services available through Mission Services.
Schedules appointments for Mission Services staff as needed.
Maintains sign-up sheets and other documentation of job seekers up for services.
Assists job seekers in the resource center with emails, resumes and online applications when needed.
Pre-screens participants and review paperwork necessary to receive supportive services.
Copies I-9 information for Intake and Mission staff as needed.
Keeps daily count of new and returning visitors.
Ensures the reception area is attended during operation hours.
Handles tracking of all visitors with the log and distributes all Board Members ID Badges when they arrive for special meetings or events if necessary.
Closes out the office area at the end of the day – which includes turning off all machines/lights, forwarding the calls to night ring, securing all doors in the lobby and reception area.
Assists in any other projects or tasks as determined by management.