Program Support Specialist

C2 GPS—Tarrant County•Fort Worth, TX

15d

About The Position

The Program Support Specialist supports the mission of C2 GPS by providing operational support to the workforce center staff and provides technical support for workforce customers.

Requirements

Knowledge of workforce development.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills, to include documentation.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
High School Diploma or GED required.
Valid driver’s license and proof of insurance with safe driving record.

Nice To Haves

One year of relevant experience preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Reviews and examines compliance reports to ensure alignment with program requirements.
Monitors contacts and communications with customers.
Coordinates required participation hours for customers and files documentation in the customer’s original case file.
Participates in customer hearings and submits relevant documentation to appropriate parties.
Seeks out new ways to improve workforce services to meet labor market needs.
Performs other related duties as assigned.