Program Support Specialist

Potomac Community Services•Westminster, MD

About The Position

Potomac Community Services has been serving individuals with mental health needs in person and in community for 25 years! Literally meeting people where they are and working alongside them, has developed our passion for true, client led community work helping people achieve their goals and achieve sustainable independence. About the Job: Let's start by saying we want to hear from you! Below is an accurate description of the job for hire but with limited space, it isn't exhaustive. If you have questions about other considerations, please don't hesitate to contact us! The Program Support Specialist (PSS) is responsible for the overall day-to-day operations of the front office and must project a professional agency image through in-person and phone interactions. Duties include clerical duties, processing new referrals, and supportive functions as needed for Potomac Community Services programs to operate in an efficient and effective manner The PSS provides program management support for the program manager and/or designee through preparing routine program and correspondence documentation/reports and completing quality assurance projects/documentation/education and other identified measures to improve quality of care. This position requires planning, prioritization and issue resolution of overall activities in the support of and achievement of program and/or client goals. Additionally, completing assignments and documentation must be done independently, accurately and within compliance of funding/grant sources as well as according to pertinent federal, state, and local regulations. It may be necessary for the PSS to provide supportive services for PCS clients in various programs as designated by the program manager.

Requirements

Willing to work in/travel between our two offices in Taneytown and Westminster
Associate or Bachelor’s Degree in Human Services, Health Information, or related field preferred but not required.
Ability to provide structure and support to behavioral/social programs offered by agency.
Professional with excellent communication skills, written and verbal.
Organizational skills and detail-oriented work is essential.
Working knowledge of word processing and integrated software applications.
Ability to work independently as well as part of a team.
Valid driver’s license, dependable transportation and vehicle insurance.

Nice To Haves

Knowledgeable regarding community-based resources related to mental health and case management preferred.

Responsibilities

overall day-to-day operations of the front office
project a professional agency image through in-person and phone interactions
clerical duties
processing new referrals
supportive functions as needed for Potomac Community Services programs
preparing routine program and correspondence documentation/reports
completing quality assurance projects/documentation/education
planning, prioritization and issue resolution of overall activities in the support of and achievement of program and/or client goals
completing assignments and documentation independently, accurately and within compliance of funding/grant sources as well as according to pertinent federal, state, and local regulations
provide supportive services for PCS clients in various programs as designated by the program manager