Program Support Specialist - Patient Engagement

Jordan Valley Health•Springfield, MO

36m

About The Position

About Jordan Valley Health: Jordan Valley Health is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare. Job Summary: The Program Support Specialist plays a key role in supporting operational consistency and staff development across multiple patient engagement functions. This position is responsible for training and onboarding team members including Community Health Workers (CHWs), Phone Team staff, Pre-Registration, and Check-In teams. The specialist works closely with leadership to ensure workflows are followed, best practices are maintained, and staff are equipped to deliver high-quality patient experiences. This role requires flexibility, strong communication skills, and the ability to travel to various clinical locations as needed.

Requirements

Bachelor’s Degree in Communications, Business, Healthcare Administration, or a related field preferred. Work experience may be accepted in lieu of education.
2+ years of experience in healthcare operations, patient access, or related field preferred.

Responsibilities

Provide onboarding and ongoing training for CHWs, Phone Team, Pre-Registration, and Check-In staff
Develop, maintain, and update training materials, job aids, and standard work documentation
Conduct in-person and virtual training sessions, including shadowing and competency validation
Support implementation of new workflows, processes, and system updates (e.g., EHR changes)
Perform routine audits to ensure compliance with established workflows and identify opportunities for improvement
Partner with site leadership to address performance gaps and provide targeted retraining or coaching
Serve as a subject matter resource for front-end operations and patient access workflows
Assist with rollout of organizational initiatives and ensure consistency across departments and locations
Track training completion and maintain accurate documentation of staff competencies
Travel to clinic sites as needed to support training, implementation, and operational needs
Provide support to monitoring and evaluation efforts related to patient satisfaction, patient retention, and other patient engagement KPIs.

Benefits

Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on Demand Available
Holidays: Nine paid holidays per year.