Patient Engagement Specialist I

Family Health Centers of San Diego•San Diego, CA

23h•$25 - $31

About The Position

Family Health Centers of San Diego (FHCSD) is looking for a Patient Engagement Specialist to provide patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participate in, and supports, the planning, development, implementation, and evaluation of outreach services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community-based healthcare services.

Requirements

Bachelor's degree strongly preferred; 4 years of recent, relevant work experience may substitute for the degree
High School diploma or GED equivalent required.
At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.
Bilingual (Read, Speak & Write) in English/Spanish or another language besides English required.
Meet organizational driving requirements.

Responsibilities

Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.
Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.
Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.
Is an effective, productive, and collegial team member.
Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans.
Effectively investigates leads for patient recruitment and engagement opportunities.
Written work (such as plans, flyers, reports, etc.) is accurate and timely.
Effectively uses computer resources available as required to meet organization’s demands.
Performs other duties as assigned.