Program Support Specialist III

Rogue Community College•Grants Pass, OR

41d•Onsite

About The Position

Provides administrative, technical, and student support services for the Allied Health, Dental, Emergency Services, and Early Childhood & Elementary Education programs. The position assists with recruitment, onboarding, and compliance processes for students entering healthcare and education programs, including background checks, drug screens, and immunization tracking. Supports program operations through coordination of events, communication with community partners, and accurate data management. Contributes to a positive, efficient, and student-centered experience across multiple program areas within the School of Health and Public Service.

Requirements

Education - An Associate's degree in business administration, healthcare, or a related field.
Experience - A minimum of three years of progressively responsible administrative or customer service experience, preferably in higher education or a healthcare-related environment.
Knowledge - Knowledge of advising processes, financial-aid regulations, college policies and procedures, admissions, testing, academic programs, career exploration, and post-secondary entry strategies. Familiarity with college programs and services within assigned areas; general office practices including database management, internet research, Microsoft Office Suite (Word, Excel, Access, PowerPoint), document imaging, and web-based applications.
Skills - Strong organizational, verbal, and written communication skills. Proficiency with Microsoft Office Suite products. Skills in planning, facilitating, recruiting, presenting, and problem-solving. Ability to create and lead engaging presentations in support of recruitment efforts. Basic conversational Spanish preferred (required for some positions).
Abilities - Ability to advise and mentor prospective and enrolled participants in planning, monitoring, and achieving goals. Assist participants in problem-solving and goal identification; analyze situations and determine required actions. Communicate professionally and confidentially with a diverse group of students, faculty, staff, and community partners. Maintain detailed and accurate manual and electronic records. Work effectively as both an independent contributor and a cooperative team member.
Possession of a valid Oregon Driver's License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required.

Nice To Haves

Experience in a community college or academic setting is preferred.
Knowledge of healthcare and education program requirements and compliance processes.

Responsibilities

Responds to inquiries regarding healthcare and education programs.
Assists students with entry, progression, and completion of program requirements.
Coordinates and monitors compliance for background checks, immunizations, and drug screenings in accordance with college and clinical partner requirements.
Supports faculty and staff in implementing admissions and placement processes.
Participates in selection committees and assists with scoring and placement coordination.
Conducts outreach and recruitment activities at local high schools, career fairs, and community events.
Builds and maintains relationships with agency partners, employers, and community organizations to support enrollment goals.
Coordinates program tours, orientations, and information sessions.
Promotes programs through presentations, marketing materials, and communications aligned with the RCC Recruitment Plan and Disproportional Enrollment Report.
Schedules meetings, events, and appointments for program faculty and staff.
Prepares adjunct faculty notices of assignment, purchase orders, and room reservations.
Assists with budget tracking, data collection, and preparation of reports and presentations.
Creates and maintains records, forms, and correspondence related to student onboarding and program compliance.
May assist with student employee scheduling or training.
Maintains databases and tracking tools to record student progress and compliance documentation.
Generates end-of-term and end-of-year reports to measure recruitment and enrollment outcomes.
Compiles data to support budget development, grant reporting, and process improvement.
Ensures the confidentiality and accuracy of all data in accordance with FERPA, HIPPA, and departmental policies.
Collaborates with members of Admissions & Recruitment, Enrollment Management, and Student Services to ensure a seamless student experience.
Communicates regularly with faculty, staff, and community partners to share updates and coordinate program needs.
Serves as a resource for prospective and current students, connecting them with college services and advising.
Participates in departmental and institutional meetings as assigned.
May participate in college committees as assigned.
Engages in professional growth opportunities as assigned.
Performs other duties as assigned.