Program Support Services - Senior

Crossroads Talent Solutions•Washington, VA

4d•Onsite

About The Position

The Senior Program Support Services Specialist performs all duties of the Junior role while providing leadership, oversight, and quality assurance for program operations. This position supports process improvement, staff development, and reporting functions and works closely with the Program Manager to ensure mission success.

Requirements

Associate degree from an accredited college or university
Minimum of eight (8) years of experience in a general office setting
Prior supervisory or lead experience required
Strong analytical, organizational, and leadership skills
Ability to mentor staff and maintain high quality standards

Responsibilities

Perform all duties outlined for the Program Support Services – Junior role
Provide day-to-day guidance and supervision to junior staff
Conduct quality assurance reviews to ensure accuracy, completeness, and compliance
Generate, validate, and distribute internal program reports
Support onboarding and training of new team members
Identify operational challenges and recommend process improvements
Collaborate with the Program Manager to develop strategies for efficiency and compliance
Participate in regular meetings to discuss workload, performance, and enhancements