Program Support Representative - Bilingual

HealthSnap

32d • Remote

About The Position

Join HealthSnap’s growing customer support team! We’re seeking a bilingual (Spanish/English) Program Support Representative to support patients enrolled in our Remote Patient Monitoring (RPM) program. In this role, you’ll provide compassionate, phone-based technical support for connected health devices, investigate transmission issues, troubleshoot device problems, coordinate warranty replacements and new device orders, and re-engage patients who’ve fallen out of compliance—all while delivering exceptional, empathetic service.

Requirements

• Genuine empathy and a deep drive to help others
• A strong sense of urgency when caring for patients
• Full fluency in both Spanish and English
• A collaborative, team-first mindset
• Comfort working independently in a remote setting
• Curiosity and a knack for investigating and solving problems
• Confidence in identifying process improvements and sharing ideas
• 4+ years of experience in customer support (healthcare or cellular industries preferred)
• Technical fluency with iOS, Android, Bluetooth, and app platforms
• Excellent verbal communication and strong grammar skills
• Patience and professionalism, especially when supporting elderly patients
• Exceptional time management, adaptability, and follow-through

Responsibilities

• Provide frontline support to RPM patients, internal Care Navigators, and Practices.
• Troubleshoot device problems, app connectivity, and Bluetooth pairing (iOS/Android
• Communicate clearly and effectively with patients via phone and SMS
• Liaise with device manufacturers to coordinate warranty replacements
• Document all work accurately and follow established SOPs
• Remain flexible—our workflows evolve as we grow and improve
• Meet individual and team-based performance metrics (tickets, calls, availability, etc.)

Benefits

• HealthSnap offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time off, Career Advancement Opportunities, and the Ability to Work Remotely.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees