Program Support Associate II - Family Supervised Interaction

St. Croix County Career Section•New Richmond, WI

11d•$23 - $26

About The Position

This position performs administrative support and hands on assistance to families and children to support the overall programs and services of the Division.

Requirements

General knowledge of community resources.
Knowledge of County policies, procedures, practices, and local government departmental operations.
Considerable knowledge of modern office practices, standard office procedures, equipment, and office assistance techniques.
Ability to enter new referrals into the state database and maintain accurate, legible notes and records.
Ability to perform detailed work accurately and independently within strict time limits, while prioritizing a high volume of tasks and adapting to changing priorities.
Ability to establish and maintain effective working relationships with clients, staff, and community partners.
Ability to analyze information and prepare organizational and functional reports.
Ability to work the allocated hours of the position.
Ability to communicate effectively in English, both verbally and in writing, with a wide range of individuals, including the public, colleagues, and supervisors.
Ability to read County policies and procedures; written instructions, general correspondence; safety manuals, maps, etc.
Ability to perform mathematical calculations.
Ability to understand and carry out verbal and written instructions.
Ability to interpret and implement local policies and procedures, written instructions, correspondence, and applicable Federal, State and local regulations.
Ability to define problems, analyze facts, exercise sound judgment, and effectively solve problems in a variety of situations.
Ability to think quickly, maintain self-control, and adapt to stressful or unexpected situations.
Ability to maintain confidentiality and use discretion when handling business-related files, reports, and conversations in accordance with applicable laws and regulations.
Strong organizational and time-management skills, with the ability to work accurately, maintain attention to detail, meet deadlines, and prepare concise records and reports.
Associate’s Degree in Human Services related field.
Two years’ work experience in a human services setting, preferably with families and children.
Must successfully pass criminal and caregiver background checks.

Responsibilities

Provides hands on assistance to families and children within the division programs to provide supervision and support.
Schedules and performs court ordered supervised. Prepares documents from court ordered supervised visits and contacts.
Enters documentation of family interaction into state database.
Provides transportation for families and children for appointments and other needs.
Provides families with nutritional information and simple budgeting education.
Answers other inquiries made regarding Children Services programs.
Provides testimony to the court when requested.
Collects and distributes donations for families within the program.
Supports and provides assistance to assigned social workers/case managers.
Performs general clerical duties such as typing, filing, photocopying, faxing/emailing correspondence, and UPS mail preparation.
Prepares and maintains confidential client records. Updates and maintains department files, records, plans, mailing lists and other related documents.
May attend training or work-related conferences as necessary to stay abreast of current knowledge and technology related to department services and programs.
Assists with orientation of student interns, staff, and volunteers.
Maintains department inventory, orders office supplies.
May conduct Kinship Care reviews and Referrals.
May gather information for Child Protection Referrals.
Other duties as assigned.