Program Support Ambassador

Sound Physicians • St. Matthews, KY

9d • $22 - $36 • Hybrid

About The Position

The Program Support Ambassador is responsible for daily oversight of administrative responsibility for the Sound site practices.  The Program Support Ambassador will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians.  This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Program Support Ambassador will remotely provide daily practice coordination and administrative support. You will work closely with the Practice Medical Director, Clinicians, Clinical Performance Nurses, and other practice management team members. This is a full-time role working remotely from home, with occasional travel each month to the assigned primary hospital site.

The Details: This is a full-time Monday-Friday hybrid role working from home with occasional on-site presence required (1-3x /month) at hospitals in Bowling Green and/or Louisville KY . Start times around 8am.

Requirements

• Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint)
• Knowledge of relevant state and federal healthcare regulations
• Knowledge of HR information systems and basic HR knowledge
• 1-2 years of administrative support experience, preferably in a hospital or healthcare environment
• 1-2 years in customer service

Responsibilities

• General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable
• Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events
• Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures
• As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds
• Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates
• Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits)
• ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors
• Developing and maintain practice orientation checklists and policies
• Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirable
• Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care
• Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts
• Ensuring billing and documentation compliance for the practice
• Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities
• Participating in all medical group training offered by Sound pertinent to role and responsibilities
• Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound’s benefits plan. Supporting clinicians through entry of life event changes in Sound’s HR Information System
• Providing general support for all Sound software applications
• Establishing and maintaining group norms for the practice team, at direction of medical director
• Maintaining visual/management boards to support team communications and recognition
• Training/mentoring practice coordinators, as requested
• Encouraging practice participation in Sound bedside/colleague engagement surveys
• Other duties and projects as assigned
• Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 90 days in advance
• Reviewing and validating shift and productivity data for appropriate processing by payroll each month
• Serving as general administrative liaison to hospital executives and staff regarding hospital needs
• Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes
• Ensuring client facing materials are refreshed with Sound current standards
• Maintaining reports/trackers as requested
• Ensuring accuracy of PCP database and distribution of PCP list

Benefits

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees