Program Supervisor, Homelessness Prevention Initiative - HomeBase-Eastern Pkwy

CAMBA • New York, NY

22h • $60,000 - $63,654

About The Position

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
Program Overview
HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.
Position: Program Supervisor
Reports To: Program Manager
Location: 1117 Eastern Parkway, Brooklyn, NY 11213
What The Program Supervisor Does:
Ensure the establishment and maintenance of professional relationships with clients, while upholding the highest standards of client confidentiality.
Possesses a thorough understanding of the case management aspects of contract requirements and effectively communicates this knowledge to staff.
Ensure that all client and program files comply with funder standards and implement CAMBA's internal Quality Assurance protocols.
Plan and organize program activities to optimize the achievement of contract goals and performance targets
Enhance collaboration and teamwork among direct reports and peers.
Diagnose issues and make decisions within established authority levels, in alignment with program policies, procedures, and protocols.
Collaborate with direct reports to enhance work performance through client feedback, targeted training, and other effective strategies.
Address and mitigate resistance to change among clients, direct reports, and supervisors/funders.
Administer constructive discipline to direct reports as necessary.
Consult with CAMBA's management staff as needed regarding programmatic and personnel matters.
Effectively manage and coordinate program activities to optimize the productivity of direct reporting staff.
Conduct weekly case conferences with staff to monitor and review client progress.
Thoroughly review all client documentation to ensure accuracy, completeness, and clarity.
Attend administrative and staff meetings as needed
Submit all necessary information for weekly, monthly, quarterly, semester, and annual reports to CAMBA management and/or funders.
Will also have direct client service and program responsibilities in addition to the aforementioned tasks.
Tasks can be adjusted, expanded, or assigned over time as needed.
Other duties as assigned.

Requirements

• Bachelor’s Degree (e.g. B.A., B.S.W.) and two years of relevant experience
• Proficient in writing and critiquing client assessments, service plans, progress notes, and recommendations, as well as developing action plans.
• Experienced in preparing weekly, monthly, quarterly, and annual reports.
• Conducting staff performance appraisals and drafting general correspondence.
• Skilled in effectively presenting information and addressing inquiries from clients, employees, peers, funders, other organizations, and the general public.
• Capable of applying mathematical concepts such as fractions, decimals, and percentages to real-world scenarios.
• Skilled in defining problems, collecting relevant data, establishing facts, and drawing valid conclusions.
• To succeed in this role, an individual must possess proficiency in Microsoft software, spreadsheet applications, internet software, and database management systems.
• Consistently supervises two or more positions, executing supervisory responsibilities in alignment with CAMBA's policies and procedures. Key responsibilities include interviewing and recommending new hires, providing employee training, planning and assigning work, evaluating performance, administering rewards and disciplinary actions, and addressing complaints to resolve issues effectively.

Nice To Haves

• Proficient in HRA benefits, New York City housing programs, and available community resources.

Responsibilities

• Ensure the establishment and maintenance of professional relationships with clients, while upholding the highest standards of client confidentiality.
• Possesses a thorough understanding of the case management aspects of contract requirements and effectively communicates this knowledge to staff.
• Ensure that all client and program files comply with funder standards and implement CAMBA's internal Quality Assurance protocols.
• Plan and organize program activities to optimize the achievement of contract goals and performance targets
• Enhance collaboration and teamwork among direct reports and peers.
• Diagnose issues and make decisions within established authority levels, in alignment with program policies, procedures, and protocols.
• Collaborate with direct reports to enhance work performance through client feedback, targeted training, and other effective strategies.
• Address and mitigate resistance to change among clients, direct reports, and supervisors/funders.
• Administer constructive discipline to direct reports as necessary.
• Consult with CAMBA's management staff as needed regarding programmatic and personnel matters.
• Effectively manage and coordinate program activities to optimize the productivity of direct reporting staff.
• Conduct weekly case conferences with staff to monitor and review client progress.
• Thoroughly review all client documentation to ensure accuracy, completeness, and clarity.
• Attend administrative and staff meetings as needed
• Submit all necessary information for weekly, monthly, quarterly, semester, and annual reports to CAMBA management and/or funders.
• Will also have direct client service and program responsibilities in addition to the aforementioned tasks.
• Tasks can be adjusted, expanded, or assigned over time as needed.
• Other duties as assigned.

Benefits

• CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level