Program Supervisor

Current Opportunities at Sound Physicians • Dallas, TX

16d

About The Position

About Sound Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending accounts 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year   About the Role The Supervisor Clinic Operations is responsible for coordinating and supervising the day-to-day activities of assigned employees in the physician front and back office clinics, or other operational areas that assist patients, to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.

Requirements

• Demonstrated teaching and mentoring skills are preferred
• Must have excellent interpersonal skills and be able to handle difficult people and situations.
• Able to relate to others including patients, employees, coworkers, senior management, vendors and the general public.
• Must be able to prioritize the objectives of the entire group, not just the individual clinic location.
• Basic understanding of the revenue cycle.
• Professional demeanor and appearance.
• Good problem-solving skills.
• Able to make tactical decisions around the allocation and direction of the work of supervised employees using established guidelines, policies and procedures.
• Able to make effective hiring and termination recommendations.
• Able to train and evaluate performance of supervised staff.
• General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and hospital portal
• Experience in healthcare or patient related services associated with physician front office, clinics, other operational areas that assist patients, such as customer service, call center or insurance industry.
• H.S. Diploma/GED Equivalent

Nice To Haves

• Supervisory experience is preferred.
• Experience leading or supervising an ambulatory clinic required

Responsibilities

• Provides direct supervision and leadership for 5 to 10 FTEs.
• Organizes work in an efficient and cost-effective manner, ensuring continuity of service and patient satisfaction. Work includes appointment scheduling, patient throughput, facility management, and ensuring the safety of employees and patients.
• Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Provides subject matter expertise for employees supervised.
• Sets standards for work quality and volume, monitors work output, coaches for excellence, identifies opportunities operational improvement, implements changes as needed.
• Serves as part of the work team, performing duties as needed, working alongside those supervised.
• Ensures employees adhere to standards of behavior, corporate policies and practices, and patient satisfaction standards as they relate to both internal and external customers.
• Provides input in budget process to ensure resources are sufficient to service patient needs.
• Monitors inventory and supplies ordering what is required as needed.
• Oversees compliance, training and maintenance of applicable license and certifications.
• Collaborates with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
• Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.
• Drives revenue by maximizing patient appointments when possible, according to provider schedules.
• Prepares and distributes weekly production reports.
• Prepares the agenda reports for the monthly Pod Team Meeting.
• Leads/co-leads the meeting and distributes minutes afterwards.
• Ensures recall and hospital discharge reports are run and worked regularly.
• Maintains the accuracy of the timeclock system and addressing and insuring adherence to the Attendance and Punctuality Policy.
• Promotes and markets clinic to other practices’ physicians and management.
• Works with IC to coordinate communication between RMD and APPs.
• Other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health care and dependent care flexible spending accounts
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees