Program Supervisor, Justice Involved Supported Housing Initiative (JISH)

CAMBA • New York, NY

5d • $70,000 • Onsite

About The Position

CAMBA’s Justice Involved Supported Housing Initiative (JISH) provides 30 units of scattered site supportive housing to homeless individuals with a probable mental health illness and/or a substance use disorder, with recent histories of cycling through the NYC criminal justice and shelter system. Case management staff focusses on removing barriers to maintain medical care and achieve viral suppression by ensuring that all clients’ basic needs are met and that clients are connected to needed services, such as mental health and substance abuse. The operations component focuses on the housing units meeting habitability standards by working with landlords and management companies to address major repair issues and complete minor repairs, as well as identifying new units, negotiating leases and making units ready when there is a vacancy.

Requirements

• Bachelor’s degree in social work or human services and at least 2 years’ experience in housing related programs.
• Two years of applicable experience and/or equivalent experience.
• One year of experience supervising others.
• Knowledge about, understanding of, and ability to work closely with people who are homeless, those with a history of drug use and/or mentally ill.

Nice To Haves

• Certified Substance Abuse Counselor (CASAC) Preferred.
• CASAC Certification (Preferred)

Responsibilities

• Plan and organize program activities to maximize program contract's goals and performance targets.
• Supervision of staff; including managing timesheets, conduct performance appraisals, coaching, counseling, mentoring, and supporting reports to excel and strengthen team collaboration.
• Troubleshoot customer/client issues & concerns, and make decisions in accordance with program policies, procedures, and protocols.
• Work with direct reports to review and improve any customer feedback, recommend training, and other appropriate recommendations.
• Lead appropriately any pushback or resistance to change from customers, programs, and funders.
• Monitor customers' progress towards their goals weekly.
• Review all documentation related to customers' progress for accuracy, completeness, and clarity.
• Enter all direct services into agency data base.
• Lead and participate in administrative and staff meetings as requested.
• Responsible for submitting data for monthly, annual and all other applicable reports to CAMBA management and/or to funders.
• Prepare marketing materials for the program.
• As necessary maintain caseload.
• Prescreen customers over the telephone for eligibility and may schedule intake appointments, including facilitating evidence based Interventions.
• Plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
• Other duties as assigned.

Benefits

• CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees