Program Supervisor

YWCA Seattle King Snohomish • Edmonds, WA

8h • $35 • Onsite

About The Position

The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle, King, and Snohomish County, located in Edmonds, WA. The center provides safe, supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing. Clients have access to a range of on-site services, including case management, life skills training, and connections to healthcare and employment resources, all designed to support their journey toward stability and self-sufficiency. The center emphasizes a compassionate, community-focused approach, fostering an environment where clients can rebuild their lives with dignity, independence, and hope.

The Program Supervisor is responsible for providing high quality, culturally responsive, and consistent in-person operational and administrative support for the Edmonds New Start Center. This role provides onsite leadership in the absence of the Program Manager during assigned shifts, including staff oversight, workflow direction, and immediate corrective guidance and mediation, in alignment with YWCA policies. This position will also be on-call to fill in for staff shifts, and to ensure documentation accuracy and service quality. This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work requires job skills and core values.

Requirements

• Bachelor’s degree in social services, human services, public administration, or related field, or equivalent combination of education and experience
• Minimum of 3–5 years of supervisory experience, including managing, coaching, and evaluating staff in social service or client-facing settings; experience supervising 10 or more staff preferred
• Demonstrated ability to lead teams in a fast-paced, high-demand environment, including evenings and weekends
• Understanding of homelessness, poverty, and trauma, and how these issues intersect with systemic oppression, race, gender, sexual orientation, and disability
• Strong computer proficiency , especially with Microsoft Word, Excel and Outlook in a networked Windows environment
• Ability to work evenings and weekends
• Experience responding to crises and high-stakes incidents, including conflict de-escalation, emergency management, and critical decision-making
• Demonstrated experience in operational management , including workflow oversight, inventory control, scheduling, and record-keeping
• Excellent oral and written communication skills, including documentation of incidents, case notes, reporting, and staff interactions
• Experience working with diverse populations, including BIPOC, LGBTQ+, immigrants, refugees, and individuals experiencing homelessness
• Ability to work independently, exercise sound judgment, and make operational decisions in the absence of the Program Manager

Nice To Haves

• Knowledge of services available in Snohomish County and greater Puget Sound for low-income or individuals experiencing homelessness desirable

Responsibilities

• Managerial Support facility staff and operations in the absence of the Program Manager
• Establish and maintain staff schedules, and serve as on-call backup to cover staff absences
• Monitor and maintain inventory of office materials and supplies
• Manage grocery purchasing and deliveries, including planning menus, shopping for ingredients, preparing cold-prepared meals, and coordinating daily food-related activities to ensure smooth and timely service delivery
• Coordinate with the custodian team to identify, communicate, and resolve facility-related issues as they arise
• Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions
• Coordinate with responders and support in emergency situations and crisis management in the absence of the Program Manager
• Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions
• Ability to de-escalate conflicts or crises in the facility between clients and/or other individuals, and direct them to appropriate staff who can provide next steps
• Record all pertinent information in logbooks, and email Life Coaches, the Program Manager, or others as needed
• Support documentation and reporting as required by funding sources
• Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures

Benefits

• As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager