Program Supervisor Rotating Shift

Volunteers of America Los Angeles•Garden Grove, CA

19d•$29 - $30

About The Position

About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org . PAY RATE: $28.82- $30.33 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits JOB SUMMARY AND PURPOSE The Program Supervisor I provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. DUTIES AND RESPONSIBILITIES Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals; Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients; Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate; Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures; Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services train and mentor staff; Coordinate outreach and collaboration efforts with community partners and stakeholders Other duties as assigned ESSENTIAL FUNCTIONS: PROGRAM OPERATIONS: Responsible for day-to-day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources. RECORD AND TRACK SERVICES: Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director progress of project timelines. COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services. FUNDER FOCUS: Keep comprehensive records of compliance with Funder and Regulatory requirements. TRAINING AND MENTORING: Responsible for teams development through: training, policy and procedure, structured supervision, and learning collaboratives CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the program goals and objectives. Community Outreach. Other duties as required and may be subject to change Qualifications REQUIREMENTS : Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications EDUCATION : Associates degree or a combination of relevant education and experience (2 years). EXPERIENCE : 6 Months of supervisory experience in a social services organization (leading programs, projects, or staff)

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Associates degree or a combination of relevant education and experience (2 years)
6 Months of supervisory experience in a social services organization (leading programs, projects, or staff)

Nice To Haves

Master of Social Work or discipline related to Program services
Experience connecting clients to community and government resources
Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
Knowledge about community resources
Experience with HMIS and other relevant databases used by partner service providers
Ability to work with people from various backgrounds and/or limited English capabilities

Responsibilities

Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals
Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients
Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate
Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures
Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services train and mentor staff
Coordinate outreach and collaboration efforts with community partners and stakeholders
Responsible for day-to-day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes
Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources
Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director progress of project timelines
Collaborates with other service providers to link various programs to community resources and supportive services
Keep comprehensive records of compliance with Funder and Regulatory requirements
Responsible for teams development through: training, policy and procedure, structured supervision, and learning collaboratives
Identifies better, faster, more efficient ways to achieve the program goals and objectives
Community Outreach
Other duties as assigned
Other duties as required and may be subject to change