Residential Program Shift Supervisor II
About The Position
Plummer’s Youth and Young Adult Group Residence Program is seeking a compassionate and motivated Shift Supervisor to join our team. In this role, you’ll support daily program operations, supervise Residential Counselors, and help create a safe, structured, and therapeutic environment where youth can thrive. Available shifts: Sunday through Thursday 3pm-11pm Why You’ll Love This Role Make a meaningful impact by leading staff who work directly with youth Use trauma-informed, strength-based approaches including Collaborative Problem Solving (CPS) and TCI Be part of a collaborative, mission-driven leadership team A dynamic role combining supervision, direct engagement, and program oversight Full-time position with strong benefits and professional growth opportunities
Requirements
- Strong leadership, communication, and interpersonal skills
- Ability to supervise and support staff in a residential setting
- Sound judgment, professionalism, and clear boundaries
- Ability to remain calm and decisive in fast-paced or crisis situations
- Commitment to youth-centered, trauma-informed care
- Experience working in a residential program
- Current MAP Certification (required)
- Strong verbal, written, and computer skills
- Ability to work independently and support others effectively
- Ability to manage the therapeutic milieu, including working shifts if needed
- Valid Massachusetts driver’s license and acceptable driving history
- Ability to ascend/descend stairs and meet physical demands of a residential setting
- Visual and hearing acuity to perform essential job functions
Nice To Haves
- Bachelor’s degree in a human services field (preferred)
Responsibilities
- Oversee and direct daily shift operations for the CTR Program
- Provide supervision, coaching, and support to Residential Counselors
- Ensure staffing ratios are met and youth are safe, supervised, and engaged
- Maintain a clean, orderly, and structured program environment
- Model and reinforce effective use of CPS and TCI
- Engage directly with residents using trauma-informed practices
- Ensure completion of required documentation, including logs, progress notes, and incident reports
- Enter accurate progress notes for direct interventions
- Ensure medications are administered and documented in compliance with MAP and agency procedures
- Assist with intakes and discharges as assigned
- Monitor program funds including petty cash and activity money
- Participate in a rotating 24/7/365 emergency on-call schedule
- Attend required meetings, trainings, and leadership sessions
- Assist with onboarding and training new staff
Benefits
- 100% Employer-Provided Medical Insurance
- 100% Employer-Provided Dental Insurance
- Generous Employer contribution toward medical deductible
- Opportunity for advancement
- Paid time off
- 403(b) retirement plan
- Training and professional development opportunities
- Wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
