Program Supervisor 16530501

ICL • New York, NY

37d • Onsite

About The Position

This position supports the Program Director in overseeing clinical services, staff supervision, quality management, property accountability, fiscal oversight, and community relations within a residential mental health program. The role ensures that treatment services meet regulatory standards, staff receive appropriate guidance and training, and residents receive high‑quality rehabilitative and clinical support. This position plays a key leadership role in maintaining program compliance, supporting staff performance, and fostering a safe, therapeutic environment for residents.

Requirements

• Bachelor’s degree in a recognized mental health discipline (social work, psychology, nursing, rehabilitation counseling, etc.).
• Minimum of 3 years of direct service experience working with individuals with mental illness.
• Must be authorized to work in the U.S.
• Ability to coordinate staff activities and work within a multidisciplinary team.
• Strong project management, delegation, and task‑completion skills.
• Ability to manage resources effectively.
• Strong problem‑solving skills.
• Ability to work respectfully with residents, families, and staff with cultural sensitivity.
• Ability to serve as a positive role model.
• Ability to develop, evaluate, and modify case management plans.
• Strong written communication and documentation skills.
• Effective interpersonal communication and collaboration skills.
• Ability to work independently and adhere to safety and accountability standards.
• Strong emotional intelligence and compassion.
• Ability to identify problems and propose solutions.
• Reliable attendance and adherence to policies and regulations.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Clinical Services Oversight Assign caseloads, coordinate staff activities, and oversee delivery of treatment services.
• Provide clinical oversight of symptom assessment and rehabilitative services.
• Monitor individual and group counseling sessions for quality and adherence to guidelines.
• Ensure staff gather and evaluate medical, psychological, and social information for treatment planning.
• Review case records, treatment plans, assessments, progress notes, and data entry for accuracy and completeness.
• Educate staff on available clinical services, recreational activities, and agency programs.
• Review crisis assessments and guide staff on crisis intervention techniques.
• Ensure staff accompany residents to medical, social service, and government appointments.
• Report serious incidents and complete incident reports.
• Lead clinical meetings in the Program Director’s absence.
• Ensure compliance with safety and infection‑control policies.
• Personnel Supervision & Management Assist with scheduling, time‑clock edits, and ensuring compliance with attendance policies.
• Recommend disciplinary actions and conduct disciplinary counseling when authorized.
• Participate in performance evaluations, recognition recommendations, and merit assessments.
• Conduct staff supervision per program and division policy.
• Ensure staff complete required in‑service and vendor‑provided training.
• Conduct trainings on clinical topics, charting, safety plans, emergency procedures, and exposure control.
• Support employee accident reporting and workers’ compensation submissions.
• Monitor workplace morale and address harassment or discrimination concerns.
• Assist with onboarding, orientation, and supervision of volunteers and interns.
• Oversee administrative tasks such as recordkeeping, equipment maintenance, visitor reception, and supply management.
• Property Accountability Maintain accountability and serviceability of program property, including vehicles.
• Report and investigate lost, stolen, or damaged property.
• Recommend purchases and conduct regular inspections of property and resident rooms.
• Establish key‑control procedures.
• Recommend disciplinary action for staff negligence involving property loss or damage.
• Quality Management Ensure compliance with federal, state, city, and agency regulations.
• Monitor quality of rehabilitative services.
• Assist with mission‑aligned program development.
• Coordinate with Quality Assurance and Corporate Compliance for audits.
• Review corrective action plans, incident reports, and evaluation reports.
• Assist with statistical data submission.
• Fiscal Oversight Assist with budget control, spending prioritization, and monitoring.
• Review and recommend approval of purchase orders and financial requests.
• Oversee resident fund management and census monitoring.
• Support efforts to maximize revenue through entitlements and occupancy.
• Consumer & Family Involvement Educate staff on the value and levels of consumer and family involvement.
• Develop strategies and activities that foster collaboration with families.
• Support development of consumer involvement committees.
• Community Relations Promote mental health programs within the community.
• Serve as liaison to elected officials and community boards.
• Educate staff and residents on maintaining constructive community relationships.
• Collaborate with organizations on long‑term mental health program planning.
• Investigations Conduct internal investigations of incidents as directed by the Program Director.
• General Duties Use agency communication tools (computers, phones, etc.) regularly.
• Maintain consistent attendance and participate in on‑call rotation.
• Perform additional tasks such as facility inspections, landlord communication, hosting visitors, and committee participation.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager