Program Supervisor - RRH

Metropolitan Family Services • Chicago, IL

5h • Onsite

About The Position

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment. The organization is currently searching for a full-time Rapid Re-Housing Supervisor to join its Calumet team.

Requirements

• Bachelor’s Degree in psychology, sociology, social work or related field.
• Five years of post-Bachelor’s degree experience in program industry related field.
• Strategic thinking and innovative leadership skills with demonstrated ability to successfully manage a team.
• Experience in providing leadership in community-based programming with targeted group.
• Ability to establish rapport and relate to persons across multicultural groups.
• Excellent interpersonal and problem-solving skills; ability to relate to a wide range of issues, people, and institutions.
• Proficient computer skills including use of Microsoft Office applications.
• Must have access to a vehicle, valid driver’s license and proof of insurance to perform essential job function.
• Must be able to transport clients on occasion.
• Must have a reliable means of transportation and be able to commute to various settings to deliver program services and/or meet with clients.

Responsibilities

• Ensure all components of the Rapid Re-Housing program are implemented, conducted, structured and evaluated.
• Supervise assigned staff in accordance with the Agency’s policies, procedures and applicable laws. Interview, hire, terminate and train employees. Plan, assign, and direct work of assigned staff. Appraise performance, reward and address performance deficiencies through coaching and/or corrective action.
• Create a workplace culture that is consistent with the Agency’s mission, vision, guiding principles/code of ethics, and values.
• Provide direct supervision of Family Coaches.
• Provide regular (weekly) supervision with the team. Ensure team receives the required support to successfully provide direct services to trainees.
• Provide leadership in the recruitment and enrollment and in-depth orientations, conduct individual interviews, assessment/intake; collect personal background information and assess potential.
• Knowledge and understanding of the Rapid Re-Housing program, its goals, objectives, expected outcomes and reporting.
• Assist team with establishing and maintaining a productive partnership with the funder - All Chicago.
• Ensure case notes are recorded in the HMIS system within 48 hours of service, this includes all home visits, phone calls, and collateral contact, referrals, direct services, and other related activities.
• Complete the required quarterly report, narrative and quarterly supplemental in the HMIS system.
• Works effectively with diverse staff, community, schools and trainee populations.
• Ensure organization and use of technology to support managing the various components of program, including tracking deliverables, services and outcomes.
• Other duties as assigned.

Benefits

• Aetna Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.
• Full suite of benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees