Program Supervisor, Patient Services ( SOUTH ORLANDO - ON-SITE )
About The Position
The purpose of the Supervisor, Patient Services is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.
Requirements
- Bachelor’s Degree or equivalent work experience to include supervisory or applicable professional leadership experience.
- Without bachelor’s degree – applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting.
- 3-5 years of financial assistance
- 1-3 years of specialty pharmacy or pharmacy insurance preferred
- 3-5 years of supervisor or lead experience
- Professional level knowledge of customer care techniques and processes.
- In-depth understanding of insurance plans and benefit structures.
- Been involved in or managed special projects in a call center or similar environment.
Nice To Haves
- 1-3 years of specialty pharmacy or pharmacy insurance preferred
Responsibilities
- Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives
- Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
- Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence
- Coordinate and manage special projects which will frequently be cross-functional in nature
- Presents to external audiences (primarily healthcare providers and insurers)
Benefits
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
