Program Supervisor, Housing Case Management

LIFELONG HEALTH FOR ALL • Seattle, WA

1d • $29 - $38

About The Position

The Program Supervisor, Housing Case Management supports our case management staff at three Permanent Housing Supportive Services (PHSS) buildings and Scattered Sites. They are responsible for the effective day-to-day operations and supervision of our case management staff. PHSS provides onsite case management and behavioral health services at sites run by partner organizations. This role supports the highest quality housing stability and homelessness preventions service delivery in a culturally mindful manner. As our clients are individuals experiencing chronic homelessness with very high acuity, the milieu requires a great deal of oversight as well as high levels of support to both client and staff. The role will understand and be able to execute tasks to support compliance, goals, and outcomes of the PHSS contracts. In partnership with the Associate Director of Housing Case Management, the role will assist in the development of the annual budgets, contract renewals, and site visits from contract monitors. They will participate in regularly monitoring the PHSS contract budgets and avoid any overages throughout the contract period. The Program Supervisor, Housing Case Management completes data and report requirements pertaining to the contracts. This role will play an active and integral role in the overall stability and future growth in the Permanent Housing Supportive Services (PHSS) program, as well as the Housing department. They serve as a representative of Lifelong to all community partners, forging new connections and enhancing existing collaborations through timely contact and mutually beneficial programs and support. The role will serve as a representative of Lifelong within the housing services and advocacy continuum to promote our belief that housing is healthcare and a basic human right. The position is part of the management team and collaborates other management team members and departments to promote the agency’s mission and values within Lifelong and the community. This is a regular, full-time, non-exempt, non-union position with a schedule of 3:30PM – 12PM Monday - Friday that does include occasional weekends, travel between sites, and is required to participate in agency events.

Requirements

• Demonstrated leadership ability, including staff supervision, training, performance support, and team development.
• Ability to build and maintain effective relationships with community partners, landlords, and service providers.
• Knowledge of Coordinated Entry, HMIS, and client data systems, with a strong understanding of ethics, professional boundaries, and confidentiality requirements.
• Experience working with Housing First principles, harm reduction, and trauma-informed frameworks, including supporting clients with complex behavioral health needs.
• Strong communication, facilitation, and conflict-resolution skills, with the ability to work independently and collaboratively in a dynamic environment.
• Effective organizational, crisis management, and adaptability skills, including prioritizing multiple demands and working under pressure.
• Proficiency with Microsoft Office and CRM/database systems
• Bachelor’s degree (master’s preferred) in a social services or other related fields, or combination of related education and work experience
• 3-5 years of progressive experience in professional supervisory and leadership positions
• 3-5 years of experience in compliance in delivering housing to low-income persons supported by government grants and contracts.

Nice To Haves

• bilingual Spanish
• schedule flexibility preferred

Responsibilities

• Ensure high-quality, culturally responsive housing stability and homelessness prevention services by upholding customer service standards and best practices.
• Serve as a representative of Lifelong with community partners, fostering new and existing collaborations to strengthen referrals, resources, and client outcomes.
• Maintain clear, timely, and respectful communication with staff, partners, community stakeholders, funders, and senior leadership regarding program operations, challenges, and initiatives.
• Supervise and support staff through recruitment, onboarding, training, scheduling, caseload management, performance evaluations, and ongoing supervision, including professional development and leadership growth.
• Promote a positive, collaborative, and accountable team culture while enforcing policies, mediating conflicts, and addressing client grievances.
• Ensure staff proficiency in HMIS and data entry requirements, and maintain secure and confidential client records.
• Support staff in identifying and leveraging housing and supportive service resources using internal and external partnerships.
• Collaborate with the Associate Director of Housing Case Management and other managers on program administration, fiscal oversight, cross-functional coordination, and service integration.
• Review and approve program, staff, and office expenditures and support audits, quality assurance activities, and site visits as needed.
• Analyze program data and outcomes to identify successes, gaps, and opportunities for improvement, and implement appropriate corrective or enhancement strategies.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees