Program Supervisor-High Fidelity Wraparound
About The Position
Get to know Thompson! Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. What will you do as a High-Fidelity Wraparound Program Supervisor? As the High-Fidelity Wraparound (HFW) Coach and Program Supervisor for Thompson’s North Carolina Mental Health Unit, you will provide guidance, consultation, and instructional support to HFW team members, enabling them to develop the competencies required to deliver the HFW model with integrity. You will oversee team performance, ensuring adherence to program standards and delivery of high-quality services to youth and families. Compliance with state, agency, and HFW program requirements will be maintained under your supervision. Staff development will be advanced through structured Professional Development Plans, regular supervision, effective meeting leadership, and timely responses to emergent situations. In this role, daily responsibilities include managing referrals, overseeing budgets, reviewing key performance indicators, and supporting the documentation process to maintain alignment with the HFW framework. You will regularly collaborate with the UNCG HFW Training Program Implementation Specialist to pursue coach credentialing and monitor the fidelity of Thompson’s HFW team. Engagement with community partners and stakeholders is integral, encompassing participation in community events, Systems of Care HFW data collection initiatives, and ongoing collaborative meetings. Supervision duties entail maintaining clear communication with both internal leadership and external organizations, as well as developing innovative strategies to expand the HFW program in Mecklenburg County and neighboring counties such as Cabarrus, Stanly, and Union. The position may also involve carrying a caseload for two HFW families alongside supervisory responsibilities. Excellence in this role requires a high degree of accountability, responsiveness, and adaptability. Prompt action in support of youth, families, and staff may be necessary, including providing direction and assistance beyond standard business hours to ensure consistent and quality program operations. What does this position offer?
Requirements
- Master's degree
- Verified 3 years of work experience as a high-performing individual contributor in a related field.
- Exposure to leadership/management experiences, either through short-term project management, coordination, training or actual leadership positions.
- Displays the capacity/coachability for future growth and development as a leader.
- Must have a valid Driver’s License and meet any credentialing, licensing, and privileging standards as it pertains to the program(s) they lead.
- All potential job candidates must pass a drug screening test, and an extensive background check is required.
- Position requires mobility in the counties served (Mecklenburg, Stanly, Union, and Cabarrus counties), flex hours, and weekly visits to the office
Responsibilities
- Provide guidance, consultation, and instructional support to HFW team members
- Oversee team performance, ensuring adherence to program standards and delivery of high-quality services to youth and families
- Maintain compliance with state, agency, and HFW program requirements
- Advance staff development through structured Professional Development Plans, regular supervision, effective meeting leadership, and timely responses to emergent situations
- Manage referrals
- Oversee budgets
- Review key performance indicators
- Support the documentation process to maintain alignment with the HFW framework
- Collaborate with the UNCG HFW Training Program Implementation Specialist to pursue coach credentialing and monitor the fidelity of Thompson’s HFW team
- Engage with community partners and stakeholders
- Maintain clear communication with both internal leadership and external organizations
- Develop innovative strategies to expand the HFW program in Mecklenburg County and neighboring counties such as Cabarrus, Stanly, and Union
- Carry a caseload for two HFW families alongside supervisory responsibilities
Benefits
- 3 weeks paid time off (PTO) first year plus 10 paid holidays!
- Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
- 401K Match
- Education Reimbursement
- Referral Bonus
- Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
- Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
- Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
- Paid time off for volunteering in the community
- Free EAP services
- Mileage Reimbursement
- iPhone and Laptop provided for eligible roles
- Multiple opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
