Program Supervisor - Children's Long Term Support Waiver Program - Waukesha County

LSS•Waukesha, WI

3d•Hybrid

About The Position

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children’s Long Term Support (CLTS) team in Waukesha County. CLTS is a federally funded Medicaid program supporting children with developmental, physical, or severe emotional disabilities. This role provides clinical and operational leadership for a team of Care Coordinators while maintaining regular contact with children and families served.

Requirements

Bachelor’s degree in Human Services or closely related field
Minimum 2 years of experience working with children with disabilities and/or families
Valid driver’s license and reliable transportation

Nice To Haves

Supervisory experience
Experience with the Children’s Long Term Support (CLTS) Waiver Program

Responsibilities

Lead, coach, and supervise a team of Care Coordinators
Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements
Monitor documentation, outcomes, and productivity standards
Conduct case reviews, case consultation, and provide direct service coverage as needed
Oversee staff training, performance evaluations, scheduling, and accountability
Partner with Human Capital on hiring, onboarding, and staff development
Support billing, financial oversight, and program budget management
Build and maintain relationships with families, community partners, and funders
Participate in program growth, marketing, and community outreach efforts