Program Sr Manager

General Dynamics Information Technology

13h•$130,050 - $175,950•Remote

About The Position

Program Manager Mission: GDIT is the leading systems integrator in the Zero Trust Defense sector market—developing and delivering innovative solutions to government customers. Our Zero Trust business is experiencing rapid growth, and this is an opportunity to join our team and be a part of creating Cybersecurity solutions that make a real impact. As a Program Manager on an Enterprise Zero Trust Program for a Department of War (DoW) client, your responsibilities will include: Responsibilities: Main interaction and point of contact with government Operations Lead and government Deputy Capability Lead. Ensures customers’ requirements and drivers are understood, and represents them during project and services prioritizations. Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained. Responsible for ensuring the customer priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated. Fields customer complaints and ensures that escalations are handled well through a sympathetic (yet formal) process. Ensures value creation for the customer and that the work is in line with the organization’s strategy and priorities. Provides technical, administrative, and operational oversight. Participates in the development of technical project plans, proposals, reports, and task order administrative reporting. Conducts planning and provides recommendations on task workload and improved technologies to ensure the capability stays relevant. Interacts with vendors, other agencies, and other client staff on behalf of the client. Coordinates development of deliverables and products. Ensures quality assurance of project deliverables, ensuring all teams are meeting technical SLAs. Maintains current knowledge of relevant technology as assigned, to include serving as the Subject Matter Expert (SME) for ServiceNow to drive accuracy in information and efficiency in execution. Participates in special projects as required.

Requirements

15+ years of related experience, including supervisory experience in support of IT networks and communications, to include governance and policy and process development and implementation.
Experience with developing policy and implementation plans for cross‐network communications, including Service and Joint networks is required.
Experience in the available DOW classified and unclassified communications transport, and the organizations that manage them.
Must possess and maintain a Secret clearance.
Bachelor’s Degree
Experience in financial analysis of large projects.
Experience managing and leading cross functional teams.
Demonstrable administrative and organizational skills.
Demonstrated ability to manage multiple projects and tasks simultaneously.
Demonstrated ability to work in fast-paced environment.
US Citizenship Required

Nice To Haves

Experience with Microsoft Project and SharePoint.
Professional certification (PMP)

Responsibilities

Main interaction and point of contact with government Operations Lead and government Deputy Capability Lead.
Ensures customers’ requirements and drivers are understood, and represents them during project and services prioritizations.
Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained.
Responsible for ensuring the customer priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated.
Fields customer complaints and ensures that escalations are handled well through a sympathetic (yet formal) process.
Ensures value creation for the customer and that the work is in line with the organization’s strategy and priorities.
Provides technical, administrative, and operational oversight.
Participates in the development of technical project plans, proposals, reports, and task order administrative reporting.
Conducts planning and provides recommendations on task workload and improved technologies to ensure the capability stays relevant.
Interacts with vendors, other agencies, and other client staff on behalf of the client.
Coordinates development of deliverables and products.
Ensures quality assurance of project deliverables, ensuring all teams are meeting technical SLAs.
Maintains current knowledge of relevant technology as assigned, to include serving as the Subject Matter Expert (SME) for ServiceNow to drive accuracy in information and efficiency in execution.
Participates in special projects as required.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
Paid leave and paid holidays are prorated based on the employee’s date of hire.
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.