Program Specialist -

BronxWorks•New York, NY

4h•Onsite

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, they feed, shelter, teach, and support neighbors to build a stronger community, striving for the highest ethical and performance standards. Across 60+ locations, BronxWorks provides programs in various service areas, including workforce development, children, youth, families, seniors, and homeless prevention. This specific role is for an Older Adult Center, which aims to host spaces where new friendships are made, create opportunities for older adults to thrive, connect, and explore, and provide support to successfully navigate life.

Requirements

High School Diploma / GED
Strong organizational, interpersonal, and written/verbal communication skills.
CPR/First Aid certification (or willingness to obtain).
Knowledge of older adult issues, elder rights, entitlement program, and local community resources.
Proficiency in English required.

Nice To Haves

Experience working with older adults in a community- or recreational setting.
Proficiency in a second language.

Responsibilities

Develop and implement a diverse calendar of programs including educational workshops, fitness classes, arts and crafts, cultural events, and social activities.
Coordinate day-to-day program operations and logistics (e.g., workshops, activities, outreach).
Onboard new participants, ensure eligibility documentation is complete, and provide ongoing assistance.
Provide Case Assistance and Information and Referral Services to Older Adults.
Assist with participant’s registration and annual update of member files.
Track and report data on program participation, client outcomes, and service delivery.
Collaborate with staff, volunteers, and community partners to enhance program offerings.
Facilitate daily activities and provide hands-on support during events.
Monitor participant engagement and gather feedback to continuously improve programming.
Ensure all activities are conducted in a safe, respectful, and inclusive manner.
Maintain accurate records of attendance, program evaluations, and supply inventories.
Assist with outreach efforts to increase participation and community awareness.
Support the center’s mission and contribute to a positive, team-oriented work environment.
Serve as a liaison between the program and other internal departments or external agencies.
Prepare bulletin boards to reflect the monthly calendar of activities, and current holidays and activities.
Maintain accurate activity and service unit logs.
Conduct Customer Satisfaction Surveys and use feedback for program improvements.
And other duties as assigned by the Program Director.
Plan and lead group activities.
Assist with seeking out community organizations and resources to provide partnerships, presentations, and information relevant to Older Adults.
Decorate the center appropriate to upcoming seasons and celebrations.
Provide clients with case assistance, information and referral services.
Enter data into an agency and funder database (e.g. Vivé, Salesforce).
Maintain accurate records.
Support wellness, nutrition, and social activites.
Track participation and prepare program materials.
Coordinate events, workshops, or group activities.
As needed support staff at other OAC sites, including working at the site.
Provide Cooling Center and Warming Center Coverage (may include evenings and weekends).