Program Specialist

Beach Cities Health•Redondo Beach, CA

13h

About The Position

Under the direction of the AdventurePlex Supervisor, assists with the daily supervision of classes, outdoor programs, camps and Parents Day & Night events, including scheduling, procedure development, staff oversight and direction, catering orders and safety compliance. May be asked to fill in gaps in shift coverage to assist in fulfilling manager-on-duty duties and tasks in the absence of a manager or supervisor.

Requirements

Completion of High School Diploma or equivalent.
Requires a minimum of one-year prior lead experience within a youth environment and a high level of demonstrated customer experience.
Applicants must be 18 years of age or older.
First Aid and Cardiopulmonary Resuscitation (CPR) methods; appropriate safety precautions and procedures, simple record keeping procedures.
Must have a valid Class C California driver’s license and the ability to maintain insurability under the BCHD Vehicle Insurance Policy.
Must be able to successfully pass background check, tuberculosis test and drug screen.
Must possess proficiency in Microsoft programs and ability to learn other software programs used at facility (point of sale).
The position requires a management rotation schedule that can include evenings and weekends.

Nice To Haves

Associate’s degree and/or completion of college level course work in recreation, physical education or a closely related field is highly desirable.
Prior experience coordinating work schedules, writing procedures and overseeing special events programs and activities is highly desirable.
Experience working in seasonal camps/Outdoors department highly desirable.

Responsibilities

Oversees booking, scheduling, coordination and implementation of birthday parties, events, Outdoor groups, , camps and Parents Night & Day out programs for AdventurePlex with the highest level of customer service. Monitors and orders program supplies as needed. Coordinates with supervisor to ensure adequate staff coverage.
Assists Supervisor with administrative duties related to member services to include but not limited to: integrity of data entry into point of sale system and ensuring all MSR staff are entering information completely and accurately; assist with billing issues or refunds for members or program participants; handling program cancellations; and training and shadowing new MSR staff on front desk responsibilities; refreshing training materials or documents for member services coordination.
Monitors customer satisfaction via surveys, evaluations and other identified methods and compiles and shares results with supervisor.
Develops, recommends and monitors program procedures and processes to ensure efficient, safe and effective service delivery.
IMPLEMENTS AND COORDINATES SEASONAL CAMPS. EVALUATES PROGRAMMING AND MAKES RECOMMENDATIONS FOR PROGRAM MODIFICATIONS/ADDITIONS/IMPROVEMENTS TO SUPERVISOR. SERVES AS LIAISON TO CAMP STAFF AND PROVIDES ADDITIONAL ASSISTANCE TO SUMMER CAMP PROGRAMMING.
Coordinates facility operations (e.g., facility maintenance, vendors, purchasing, invoicing, safety, manager-on-duty coverage and customer service), keeping supervisor appraised of matters/concerns that impact the overall delivery of programs and services.
Provides work direction, orientation, and training to staff to perform designated job duties.
Assists supervisor with staff workflow responsibilities related to hiring, performance management, policy development, budgeting, orientation and training.
Assists supervisor with the development of programming (e.g., Parent Night Out, Toddler Town, seasonal camps).
Ensures a safe environment for all children and guests by modeling, implementing and monitoring staff adherence to safety training, safety protocols, execution of emergency evacuation plans and other safety related matters.
Demonstrates knowledge of AdventurePlex products and services, including drop-in programs, events (Parent Night Out, birthday parties), facility rentals, outdoor programs (Ropes Course and Rock Wall), and seasonal Adventure Camp.
Promotes safety throughout the facility by keeping all areas of AdventurePlex neat and tidy, cleaning up spills or other hazards, notifying a supervisor of a safety concern that requires immediate attention, etc.
Serves as a positive role model by consistently maintaining a positive and helpful attitude with parents, children, management and co-workers.
Takes work direction from senior staff members.
Participates in staff meetings and committees as assigned.
Exhibits clear understanding of the history, mission, and vision and serves as an ambassador of Beach Cities Health District and AdventurePlex.
Exemplifies BCHD’s core values of compassion, integrity, accountability, and excellence in every interaction with customers and the public.
May be asked to represent AdventurePlex at community events.
May be asked to assume manager-on-duty responsibilities, including but not limited to: overseeing facility operations to include opening and closing protocols, cash handling etc.; resolving or facilitating response and solutions to customer concerns; ensuring smooth shift transitions and keeping staff updated on daily events or programs; and maintaining a safe and clean environment.
Performs assigned training, duties, and work schedule as a disaster service worker on behalf of BCHD.
Exhibits clear understanding of the history, mission, and vision and serves as an ambassador of Beach Cities Health District.
Exemplifies BCHD’s core values of compassion, integrity, accountability, and excellence in every interaction with staff, volunteers and members and the public.
Special projects and other duties as assigned.