Program Specialist (FAYS)

El Paso Center for Children•El Paso, TX

15d•$15

About The Position

The Program Specialist is a highly flexible and adaptable professional who can multitask and respond quickly to changing needs to support the FAYS Program. This role involves developing data entry systems, controls, and analysis tools to ensure consistent quality throughout the data entry process while also supporting subcontractors with data entry or quality as needed. This person provides other general administrative support to the department as required. The scope of work is subject to change as needed to ensure all projects are completed. Likewise, complementary changes may be made to projects or individual goals and employee expectations based on agency/management strategic goals. All Center for Children team members are expected to be collegial and collaborative, mutually supportive, and focused on excellent services to clients, fidelity to program models, and ethical provision of services.

Requirements

A high school diploma or higher.
Minimum of two years of relevant data entry experience.
Ability to read, write, and speak English and Spanish.
Exceptional computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with data management systems.
Strong time management, organizational, and interpersonal skills with the ability to communicate effectively with individuals from all walks of life.
Must have a valid driver’s license, a vehicle in safe operating condition, and maintain proof of current insurance at Texas minimum standards.
Successful completion of a criminal background check in accordance with agency policies.
Must be able and willing to travel for trainings, meetings, and conferences as needed.
Ability to walk, sit, stand, and lift/carry at least 25 pounds.

Responsibilities

Provides quality customer service with a compassionate and warm welcome to callers, visitors, and clients.
Develops detailed knowledge of program requirements to conduct quality and accuracy reviews of paperwork, timesheets, and other documentation/systems.
Ensures databases and other record systems are maintained and updated promptly and accurately.
Maintains the “front office” space, ensuring it is neat, welcoming for visitors, and conducive to program operations.
Monitors activities in the space to support appropriate behavior and manage noise levels.
Maintains confidentiality regarding all client data, presenting issues, treatment progress, and related information.
Conducts accurate and timely data entry, reviews data for quality assurance, and ensures compliance with program requirements.
Handles the preparation, submission, and tracking of purchase orders, ensuring accuracy and adherence to agency protocols.
Tracks program performance indicators, analyzes data, and supports reporting for continuous improvement.
Assists with performance measure tracking, data analysis, and reporting.
Produces monthly reports and coordinates billing with accounting staff.
Completes audit files for in-house services.
Completes data training for new employees with the assistance of the Quality Coordinator/Program Director.
Collaborates on quality assurance processes with the Program Director and subcontractor staff.
Prepares mock files for service providers and maintains records rooms.
Assists with outreach, event coordination, and other tasks as assigned.
Runs errands, including delivering or picking up supplies and event materials.
Provides supporting documentation for audits and maintains accurate historical records.
Handles special administrative projects and overflow work from departments and Center programs (e.g., taking minutes, coordinating meetings, placing orders).
Participates in the agency's Performance and Quality Improvement processes.
Adheres to accreditation standards, licensing standards, and other relevant policies and regulations.
Maintains the “front office” area, ensuring it is ready for daily operations and agency needs as directed by the supervisor.
Preserves confidentiality regarding all agency business and documentation.
Other duties as assigned.