Program Specialist

Bureau Veritas • Woonsocket, RI

43d

About The Position

The
Program Specialist
is responsible for…

Lead the program change and understand the program requirements.
Clearly understanding account priorities and initiatives by using project plan to achieve.
Regular review of progress internally and have regular review with clients on the progress.
Handle the program changes in a holistic approach to consider every detail and clarify with Operations if needed, then work with processes and assess the success of implementation
Ensure program instruction is written in clear, simple and executable manner
Daily or weekly service delivery monitoring, check daily on problem areas. Active management with lab for resolution
Regular calls, discussions and meetings with Account Management; Sharing presentations, meeting notes and key messages. Involving Technical Consultants, engagement with the client when necessary.
Utilize BV systems as tools to monitor program KPIs (e.g. OneSource, Tableau Reporting) and prepare a standardized summary for client upon request.
Build strong relationships with Operations team in Buffalo, NY by direct phone calls and engagement.
Continuously simplifying and improving program documentation.

Requirements

• Bachelors degree required
• Minimum of three years working experience in total – with experience in program management in consumer product testing, quality assurance, process/quality engineering or design for manufacturability
• An equivalent combination of education and experience may be accepted in lieu of the above.

Responsibilities

• managing & tracking products to be tested by Bureau Veritas’ Buffalo NY laboratory
• annual product review to determine which items are in-scope for testing
• communicating with retailer’s Distribution Centers (DCs) to have products pulled from the distribution centers and sent to the testing lab
• reviewing laboratory test reports and managing testing deviations (failures)
• investigate deviations to determine root cause and may require communication with product vendors, manufacturers, brokers, testing labs, and retail client QA/Merchandising/warehouse stakeholders
• Attend weekly meetings with the BV lab & retail client
• Manage testing invoice process on a monthly basis
• Other Tasks as needed / requested by Bureau Veritas Buffalo, NY team and/or client

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level