Program Specialist - 4966

BronxWorks•New York, NY

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community.

Requirements

High school diploma, bachelor’s degree preferred.
Bilingual both verbal and written preferred.
Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
Proficiency in virtual meeting platforms is preferred.
One year experience preferred.

Responsibilities

Screen clients for government benefits and entitlement programs.
Schedule appointments, virtual meetings, and email communications.
Provide internal and external service referrals.
Conduct client advocacy and follow‑up.
Document all client interactions and progress in Salesforce.
Collect required documents for benefits applications.
Participate in community outreach and support food pantry activities.
Perform other duties as assigned by the manager.
Monitor and document client progress toward service‑plan goals.
Record all client interactions and actions taken on their behalf.
Maintain up‑to‑date knowledge of on‑site and off‑site program resources.
Screen clients for eligibility for government benefits and entitlement programs.
Schedule appointments, virtual meetings, and email communications to support client needs.
Coordinate case conferences with clients and service providers as required.
Participate in community outreach activities and field work as needed.
Perform additional duties as assigned.