Program Specialist

Johnstone Supply LLC•Portland, OR

23h•Hybrid

About The Position

Now is the best time to join Johnstone Supply. As a member of the Strategic Accounts team, the Program Specialist is drives program execution across our distributors in collaboration with the Strategic Accounts Team. In this role, you’ll be joining a growing, collaborative team that embraces new ideas and respects the work-life balance. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. Hybrid Work Schedule requiring 2-3 days per week in office.

Requirements

Bachelor’s degree (B.A.) from four-year college or university; at least five years of related experience, with at least two years of experience supporting projects; or equivalent combination of education and experience.
Computer application skills: Ability to use industry standard software including office products, Excel, Word, PowerPoint, and aptitude to learn PM software
Advanced skill in using Excel, including creating pivot tables, sorting, writing functions, formatting, creating charts, and analyzing large data sets
Knowledge of basic accounting principles, including AP, AR, sales and gross profit analysis.
Project management skills: defining objectives, creating timelines, scheduling and planning project resources, documenting processes, monitoring and evaluating project status.
Ability to resolve customer issues and build rapport on the phone.

Responsibilities

Maintains comprehensive understanding of account details, program operations, and distributor engagement to support Strategic Accounts (SA) initiatives
Leads SA project execution and workflow governance by managing timelines, deliverables, and stakeholder accountability through Project Management software. Serves as the department subject matter expert (SME), offering guidance, best practices, and process improvements
Develops, analyzes, and maintains SA reporting and KPI dashboards to ensure data accuracy and visibility into performance trends. Synthesizes customer and distributor insights to deliver recommendations that influence strategy, priorities, and operational decisions.
Partners with SA leadership to identify field-facing challenges and operational risks. Provides weekly updates on key themes, issues, and escalations. Supports process enhancements that improve responsiveness and reduce recurring issues.
Delivers timely performance reporting and business insights - including sales and margin trends - to support SA planning, forecasting, and program evaluation.

Benefits

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees