Program Specialist

JLL•Charlotte, PA

13d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Lead strategic communication and data analytics initiatives as a Program Specialist within JLL's Occupancy Strategy & Planning team, where you'll serve as the critical liaison connecting occupancy planners, divisional teams, and enterprise communications. You'll drive alignment across complex workstreams while developing compelling data narratives that inform multi-million dollar real estate decisions for Fortune 500 clients. This role positions you at the center of global space planning initiatives, where your expertise in project management, stakeholder engagement, and data visualization will directly impact workplace transformation strategies. You'll contribute to JLL's leadership in corporate real estate services by ensuring clear communication, strategic alignment, and data-driven insights that optimize space utilization and support business growth objectives across diverse organizational levels.

Requirements

Bachelor's degree in Architecture, Communications, Business Administration, Real Estate, Data Analytics, Urban Planning, or related field with 5-7 years of relevant experience
Proven experience in program or project management within corporate real estate, workplace strategy, or occupancy planning environments with matrix organization experience
Strategic communication planning and stakeholder engagement experience in corporate or enterprise settings with executive-level presentation development skills
High-level data analytics and visualization capabilities using Power BI, Tableau, Excel, or similar platforms to create dashboards and translate complex data into insights
Demonstrated experience serving as liaison between diverse teams, facilitating collaboration, and managing communication flow across organizational levels
Strong governance and process improvement experience with ability to maintain project documentation, status reporting, and accountability frameworks
Ability to support scenario modeling, predictive analytics, and long-term planning initiatives while managing multiple priorities in fast-paced environments

Nice To Haves

Master's degree or professional certifications in Program Management (PMP), Data Analytics, Change Management, or related disciplines
Specific experience in corporate real estate transformation, workplace strategy implementation, or facility management consulting
Experience with predictive modeling, advanced statistical analysis, or business intelligence platforms beyond basic dashboard creation
Background supporting organizational transformation initiatives and large-scale workplace change programs
Familiarity with CAFM/IWMS systems, space planning software, or other real estate technology platforms
Experience working directly with enterprise clients or supporting client-facing teams in professional services environments

Responsibilities

Develop and maintain detailed implementation timelines for occupancy strategies, coordinate with cross-functional workstreams to determine dependencies, and monitor progress while adjusting schedules as strategies evolve
Create and maintain master communications calendars, align messaging across workstreams, and coordinate sequencing to ensure clarity while avoiding stakeholder overload
Prepare high-level presentations combining strategic messaging with data insights, maintain governance protocols for approvals and distribution, and ensure transparency through comprehensive documentation
Serve as primary communication bridge between occupancy planners, divisional teams, engagement leads, and enterprise communications throughout project lifecycles
Analyze space utilization and occupancy trends, translate complex data into actionable insights, and create visual dashboards using Power BI, Tableau, or Excel to communicate recommendations
Support predictive analytics and scenario modeling for long-term planning initiatives, assessing timeline impacts of proposed changes and strategic alternatives
Facilitate communication flow across diverse teams, ensure all stakeholders understand deliverable deadlines and impacts, and maintain accountability through robust status reporting