Program Specialist (1686)

GOODWILL SOUTH FLORIDA•Fort Lauderdale, FL

About The Position

The Program Specialist performs a variety of administrative and program-specific tasks to support Mission Services programs and services. This position recruits, plans, organizes, and executes the Division’s Career Exploration Camps and Internships activities. The position also develops and builds internal and external relationships for Mission Services Career Exploration Camps and Internship opportunities in conjunction with the Career and Skills Center Manager. Position is based out of the agency’s Miami, Florida, headquarters location.

Requirements

Must have the ability to establish and maintain good working relationships with community partners and at-risk youth.
Must be a dynamic, enthusiastic individual with excellent interpersonal and communication skills, patience, diplomacy, and a high level of customer service skills to collaborate with a diverse workforce.
Must be flexible, multi-task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
Must exercise discretion and confidentiality at all times.
Must attend required meetings.
Must have good written and computer skills necessary to perform job duties.
Must follow all safety procedures and correct safety issues, if possible.
Must have a valid driver’s license and have access to a reliable vehicle.
Able to operate a computer and MS Office software including Word and Excel.
Ability to work independently with minimal supervision. Responds appropriately to supervision.
Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand.
Demonstrates responsible behavior, initiative, effort, and commitment towards completing assignments efficiently.
Demonstrate problem-solving skills and pay attention to detail.
Bachelor’s Degree preferred. A degree in human services, business administration, career counseling, workforce development, or a related field is preferred. Experience may be considered instead of education at the discretion of the Vice President of Mission Services.

Nice To Haves

Previous experience in human resources, human services, or job development is a plus.
Previous experience working with young adults and/or individuals with barriers to employment is a plus.
Computer literate. Excellent organization, communication, and interpersonal skills.
Bilingual (English/Spanish) highly desirable.

Responsibilities

Coordinates, plans, and executes all aspects of the Career Exploration Camps and Internship activities.
Coordinates Vocational Services Site Visits by the local school system.
Makes cold calls and completes outreach visits to promote the Career Exploration Camps, Internship, and Vocational Services Site Visits.
Works in conjunction with the Career and Skills Center staff, assisting out-of-school youth in the development of career navigation services.
Assist the Career and Skills Center Manager in identifying appropriate opportunities for job shadowing, internships, and professional guest visitors to the Career Exploration Camp for participants.
Makes presentations and attends various meetings to promote the Career and Skills Center.
Provides customer service to varied levels of employees and external stakeholders and elevates issues as appropriate.
Ensure participant information is timely entered into the appropriate form, database, or report, and maintain confidentiality requirements.
Conducts a warm hand-off of the participant to peers to ensure they do not experience a delay in services.
Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards.
Performs other duties as assigned.