Program Specialist (Hybrid)

ICF • Columbia, MD

1d • Hybrid

About The Position

To support our growth, ICF is seeking a Program Manager to provide program support for our utility program team in the Maryland area. In this position you will work closely with program and portfolio managers to coordinate the successful delivery of the residential energy efficiency programs in Maryland area. You will support a variety of program delivery tasks including managing progress reports, data analysis, application review, forecasting, researching program enhancements, and client engagement. In this role you will also oversee the organization and evaluation of program processes; identification and engagement with key stakeholders and team members particularly in the distributor and retailer supply chains; and coordinate with a team of energy efficiency experts. This position will need to effectively interface with staff and clients locally in Maryland area.

Requirements

• Bachelor’s degree (candidates can substitute one year of experience for each of year education)
• 3+ years' experience in energy efficiency, program implementation, or professional work experience (related fields preferred)
• Must be able to pass a background check
• Successfully pass a drug screening.

Nice To Haves

• Excellent verbal, interpersonal and written communication skills
• Energy-related or continuous improvement professional certifications (BPI, RESNET, CEM, Six Sigma, etc.)
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, and Excel)
• Proficiency in developing and/or implementing data collection, tracking, and reporting processes (i.e., customer relationship management (CRM) efforts).
• Experience selling and managing accounts related to any of the following equipment supply chains: HVAC, lighting, residential appliances, or water heating.(Preferred)
• Experience coordinating across multiple teams, tracking project progress, managing timelines, and supporting successful program delivery.
• Ability to work independently in a fast-paced environment while maintaining multiple deadlines.
• Strong analytical, detailed problem-solving, and decision-making capabilities
• Ability to take direction and work independently towards final results.
• Flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles.
• Critical thinking, using logic and reasoning to identify the strengths/weaknesses of alternative solutions and approaches to problems.

Responsibilities

• Coordinate with internal staff on projects including, but not limited to, internal portfolio reviews, and working with internal program leads to provide regular program status updates.
• Build and maintain relationships with external partners including subcontractors, distributors, and other stakeholders to drive participation in energy efficiency programs.
• Collaborate with a multi-functional project team comprised of technical and marketing specialists (including ICF internal staff and subcontractors) to ensure timely and professional completion of all tasks and achieve specific program goals and objectives.
• Monitor regulated performance metrics and work with project managers and regional support staff on any necessary adjustments to filed utility plans.
• Review, edit and execute deliverables to client including, but not limited to, on-going client check-ins, monthly progress reports, quarterly presentations, and semi-annual regulatory reports.
• Create and maintain Excel spreadsheets and databases for internal tracking.
• Support various internal staff with data management and analysis.
• Handle and track escalation issues brought by subcontractors, customers, and customer service representatives.
• Complete invoicing tasks and ensure payments are submitted in a timely manner.

Benefits

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level