Program Specialist - Hybrid in Round Rock TX

Ria Health • Round Rock, TX

18h • Hybrid

About The Position

ABOUT RIA HEALTH Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $12.5 million through a Series B financing led by Peloton Equity. Our existing investors SV Health, BPEA and SOSV also participated in the Series B. Ria Health will enable patients to achieve long term success in reducing or eliminating their alcohol consumption, and live healthier and happier lives. We are seeking a Program Specialist to join our rapidly growing team. Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $18 million in Series A led by SV Health Investors, LLC. The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, UnitedHealth Group Optum, Beacon Health Options, Highmark Health, and Magellan Health. JOIN THE RIA HEALTH TEAM! Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse. Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life. Ria’s published outcomes data set the standard for effectiveness in alcohol treatment. The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members. WORK AT RIA HEALTH AS A PROGRAM SPECIALIST Ria Health is seeking a self-driven and motivated Program Specialist to join our Enrollment Center team. The Enrollment Center is the face of Ria Health to new prospects, and you will report directly to the Enrollment Center Manager. As a Program Specialist, your primary responsibility is to engage with prospects, actively listen to their needs, and explain how Ria Health’s services can help them achieve a better relationship with alcohol. This is a sales-driven role with the expectation of consistently meeting monthly enrollment targets.

Requirements

• Experience in Education, Sales, or a relevant field: Ability to connect with potential patients and drive enrollment outcomes through both inbound and outbound calls.
• 1-3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment. Previous experience in sales or enrollment is preferred.
• Polished and professional communication: Ability to build rapport and trust with potential patients quickly, engaging with them in a clear, empathetic, and professional manner.
• Tech-savvy: Comfortable using various computer applications and systems (Salesforce, Google Suite, and others).
• Passion for healthcare and technology: Flexible, naturally curious, and driven to find solutions to company challenges, particularly in the tech/healthcare industry.
• Commitment to HIPAA Compliance: Acknowledges and agrees to abide by Ria Health’s policies to protect patient information and privacy.

Responsibilities

• Conduct discovery calls: Engage with prospects to determine if Ria Health’s telehealth AUD treatment is the right fit, addressing both financial and programmatic objections.
• Manage insurance eligibility: Collect and determine insurance eligibility, collaborating with the Verifications Specialist to process eligibility requests before scheduled calls.
• Guide prospects through enrollment: Assist prospects through the enrollment process, referring those who aren’t eligible to alternative resources, and ensuring the highest point of intent is captured.
• Sales-driven results: Meet monthly enrollment targets with a focus on conversion rates, setting realistic expectations and simplifying the decision-making process for prospects.
• Track interactions: Record all customer interactions in Salesforce CRM, ensuring data is accurate and up-to-date.
• Provide feedback: Work closely with the Enrollment team to identify areas of improvement, suggesting and implementing scalable processes.
• Collaborate across teams: Work independently while providing support and feedback to team members, attending meetings, and collaborating professionally with other departments.
• Proactively solve challenges: Demonstrate the ability to independently identify challenges and take action to resolve them.
• Other duties assigned by manager.

Benefits

• Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction
• Experience professional growth within a rapidly expanding tech-healthcare company
• This position is hybrid, with in-office days varying and determined in coordination with your manager
• Career opportunities include full-time, part-time, and on a contract basis
• Competitive compensation
• Telehealth training and development
• Accrued PTO for full-time team members
• Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed