Program Specialist - Water Conservation Field Team

City of Aurora

13d•$24 - $30

About The Position

The Water Conservation Program Specialist – Field Team position promotes and educates customers in water conservation methods through customer interactions created by enforcing watering restrictions set by the Water Management Plan, continuous flow and high-use outreach and investigations, and data synthesis to determine outreach methods best suited for the situation. This position requires a high level of customer service and the ability to interact with various customers. This exciting position provides the opportunity to create water waste and efficiency solutions for customers. This position reports to the Water Conservation Specialist - Field Team lead. This is a year-round, 29 hours per week, Variable Hour Non-Benefits Eligible position.

Requirements

High school diploma or GED
Basic/Intermediate computer experience
At least (1) one year of customer service experience
Related experience that demonstrates necessary knowledge, skills, and abilities to perform the essential functions of the position
Colorado driver’s license with a good driving history

Nice To Haves

Knowledge of Microsoft Office software and a basic understanding of computers
An understanding of water conservation and irrigation practices
Must exhibit strong skills in customer service, conflict management, problem-solving, attention to detail and management of multiple tasks with deadlines
Bilingual preferred but not required
Ability to establish and maintain effective working relationships with employees
Ability to work independently and meet deadlines
Ability to communicate effectively both verbally and in writing
Ability to maintain records and logs
Ability to maintain focus and motivation over long periods of time while working independently
Ability to drive for extended periods of time

Responsibilities

Advocates water conservation by educating customers through outreach efforts
Contacts customers, homeowner’s associations, and contractors regarding water use issues
Seeks compliance of City of Aurora codes in regards to waste of water
Maintains patrols of the City looking for violations and responding to complaints that have been received on water waste
Engage customers utilizing AMI data to correct high-use and continuous flow events
Enforces watering restrictions set by the Water Management Plan of the Water Department
Maintains records and prepares reports on customer interactions
Assists with residential irrigation and soil inspections
Performs other duties as assigned

Benefits

Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rich benefits package with low employee costs
Generous paid-time-off program (Vacation, Sick and Personal leaves)
Retirement pension plan
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.
On-site fitness center and wellness programs
Remote work opportunities