Program Specialist Representative

Tessco, LLC•Hunt Valley, MD

26d•$53,000 - $56,000•Hybrid

About The Position

Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives. Building Our Wireless World, Together®. Tessco is seeking a Sales Operations Specialist for our Program Management Team in Hunt Valley, MD. As a Sales Operations Specialist, you will provide process focused support for program/key accounts at Tessco, including quote and order processing, customer issue resolution, and other account support functions. You will work closely with the assigned Program Manager(s), cross functional teams, and our customer(s) to ensure flawless execution of program(s). You will be responsible for helping to identify opportunities for us to optimize systems and processes in order to drive efficiencies in supporting these key programs.

Requirements

Excellent verbal and written communication skills
Demonstrated superior customer service abilities
Strong desire to collaborate and develop relationships in the support of key accounts
Professional and pleasant demeanor
Strong attention to detail, ability to multitask, effective time management, and organization skills
Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
4- year college degree or equivalent combination of documented experience and skills
2 years relevant work experience

Nice To Haves

Advanced working knowledge of Microsoft Excel is a plus
SAP S4 experience preferred

Responsibilities

Quote and order entry processing
Material allocations & order scheduling
Order releases
Handle pre/post-sale needs and follow-up communication with customer(s)
Execute and manage customer program requirements
Prepare reports and program deliverables
Pricing Maintenance
Training assigned back-ups on the team for coverage and overflow support
Maintain documentation and process guidelines in support of assigned programs
Collaborate with Program Manager(s) and cross functional teams to ensure proper execution of program
Collaborate with Program Manager(s) and Sales to drive regular customer communication and project updates
Other assigned duties

Benefits

Hybrid work schedule
401K with a company match to help you invest in your future
Comprehensive medical, dental, vision, and prescription plans to keep you at your best
Hone your skills or learn new ones with tuition subsidy

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume